Quality Control Specialist I

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Service Quality Analyst I

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.18 - $28.80/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The essential responsibilities of the Quality Control Specialist I are to conduct daily inspections and maintain the inspection results in the Quality Inspection Process (QIP) and Field Issue Tracking (FIT) database on SharePoint. Works with the Operations Supervisors/Team Leads to understand the data results and reporting of the daily inspections.  Assist the direct Team Lead/Supervisor to re-evaluate inspection protocol and sample size on an “as needed” but no less than an annual basis.

What You'll Do

• Perform daily quality inspections within Operations of completed work packets from the primary Departments and their aligned Ops Teams.

• Learns and applies company Client Service Quality’s processes and procedures.

• Enter inspection results into SharePoint database for each primary Department and their aligned Ops Teams.

• Participate in documentation review as it pertains to the QIP and FIT procedures in our current documentation standards.

• Assist with updating and maintaining the QIP inspection checklists.

• Provide feedback to the Supervisor on trends that are noticed.

• Assists with special projects as assigned.

• May review metrics to ensure that procedures are being followed and make suggestions regarding training needs or performance enhancement offerings.

• Participate in internal audits and assist on the management process review of the results, including implementation of the appropriate corrective actions.

Who You Are

Minimum

• Bachelor’s degree in a related discipline. The right candidate could also have a different combination, such as 4 years’ experience in a related field and a highschool Diploma.

• Attention to detail, while doing data collection and analysis 

• Strong verbal and written communication skills as well as interpersonal skills

• Desire and ability to learn new skills and improve upon current skills

• High degree of efficiency and motivation in work habits in a challenging, fast-paced environment

• Customer service orientation

• Computer skills, including but not limited to:  knowledge of multiple software programs (i.e., MS Word, MS Excel, PowerPoint, SharePoint, TMS, Knowledge Base, etc.)

Preferred

• Bachelor's degree

• Experience as a Quality Control Specialist

Workplace Environment:

• Ability to perform routine and repetitive inspection work.

• Ability to sit for long periods of time.

• Prolonged exposure to computer screens may lead to eye strain.

• Ability to lift or push up to 35lbs.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atm