Business System Analyst II/III - Portland, Oregon - 111881

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

 

Conducts analysis of business process, customer experience requirements, related changes to core technology systems through research, gathering and interpretation of data, development of alternatives and recommendations. Presents technical analysis and recommendations to management. Collaborates with various business units and Information Technology teams to work through needs assessment, solutions, and related testing. Analyses include, but are not limited to customer experience study, functional feasibility studies, cost/benefit analysis, trending/forecasting, and reporting. The ideal candidate will have strong analytical skills and excellent attention to detail.

 

Responsibilities

 

The responsibilities for both levels include:

 

• Promote a customer first culture and commit to delivering outstanding results for customers.
• Conduct analysis through research, gathering, and interpretation of data & develop innovative solutions for operational & strategic changes.
• Assist Information technology and business team in the development and modification of technology systems to meet business needs.
• Create, maintain queries for Customer Experience related needs. 
• Create and partner with other leads to establish Microsoft Power BI reports & dashboards 
• Identify trends and patterns to help inform business decisions.
• Elicit and document business & system requirements, processes, and workflows.
• Collaborate with business teams and peers across departments and organizations to gain in-depth understanding and define critical business requirements.
• Participate in system testing with review & guidance, plan and execute user acceptance testing and validation of implemented solutions.
• Create tools to automate processes involving input and extraction of data and both regular and ad hoc reports.
• Report on performance and assist in developing alternatives and recommendations for improvement.
• Coordinate with Training and Process Groups to determine and develop training and process documentation.
• Participate in the on-call rotation supporting customer service applications (Team provides support on 24/7 basis).

 

Requirements

 

• Bachelor’s degree in business, Computer Science, IT, or a related field; or the equivalent combination of education and experience.
• Knowledge of data gathering and analysis techniques.
• Experience testing and mapping various business processes and procedures.
• Proficient with the use of personal computers including Microsoft Teams, Excel, Word, Power Point and Visio 
• Ability to multitask and work in a highly dynamic, fast paced environment.
• Ability and willingness to support 24/7 environment.
• Proven communication and interpersonal skills including the ability to interface with team members and all levels of the organization to promote positive customer outcomes.
• Ability to work as a team member, maintain project timelines, and deliver on commitments and specifications.
• Knowledge of PacifiCorp Customer Service technology ecosystem is a plus. 

 

In addition, the requirements of the Customer Tools Analyst III position include:

 

• A minimum of 2 years of experience as a business analyst or a related role.
• Experience with SQL queries and reporting tools like Power BI & Celonis
• Proficient in requirement writing using various documentation techniques to capture and express business needs in a clear and concise manner.

 

Preferences

 

• Knowledge of the electric utility industry.
• Experience with information technology projects and processes.
• Familiarity with data analysis and reporting tools
• Knowledge of applicable company policies and procedures; applicable federal, state, and local governmental laws and regulations. 

Additional Information

 

Req Id: 111881 
Company Code: PacifiCorp   
Primary Location: PORTLAND     
Department: Rocky Mountain Power 
Schedule: Full-Time 
Personnel Subarea: Exempt
Hiring Range: $69,700.00 - $89,600.00  

  
Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_