Security Operations Manager, Enterprise Security - Connecticut

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

*** Candidate can be based in Massachusetts and Rhode Island ***

As the Security Operations Manager, you are an experienced professional skilled in leading the colleague safety and security program within retail stores. You will have experience in conducting security risk assessments, managing contracted security services, analyzing operational security processes, leading security-related investigations, and measuring program performance indicators within Enterprise Security Operations core functional areas. You will support the Senior Manager of Retail Security Operations and the entire Enterprise Security management team in maintaining the overall safety and security of CVS Health’s people, facilities, and assets.  This role will allow you to foster a collaborative approach to achieve strategic goals in a manner consistent with CVS Health’s purpose and values. 

You will accomplish this by:

• Managing Retail Security Operations initiatives and strategies – leveraging a risked-based approach – while ensuring security measures and processes are aligned with and support the Company’s business objectives

• Assessing operational vulnerabilities at retail stores and develop strategic approaches to mitigate identified risk with proven integrated solutions and security best practices

• Monitoring guard force security vendor performance and actively seek opportunities to continuously improve operational performance

• Enhancing security programs and procedures to maintain the overall safety and security of CVS Health’s most important assets – its people, facilities, critical business operations, and protected information

• Coordinating incident response activities – including technical measures – to ensure they appropriately address the direct effects of an event or incident

• Overseeing physical security programs within a dedicated span of control

• Facilitating both internal and external investigations relating to all security issues including threat, misconduct, and due diligence cases as assigned by the Senior Manager

• Evaluating Retail Security Operations policies, programs, and procedures to effectively impact colleague safety

• Monitoring emerging threats and oversee the analysis of data from varied sources and perspectives to identify potential areas of risk within a span of control

• Supporting Threat Analysis Group’s efforts, review comprehensive intelligence assessments, and report findings to various internal stakeholders

• Partnering and fostering relationships with Enterprise Security & Divisional Retail management team for program sponsorship and resources to ensure strategic goals are achieved

• Preparing and conducting security related training programs such as workplace violence, travel safety and protection of company assets

• Maintaining effective working relationships with law enforcement, intelligence and other related government agencies, and private sector security groups

Required Qualifications:

• Minimum of five years of practical experience in the Corporate Security, Asset Protection or law enforcement and military fields of service

• Minimum of two years of management experience overseeing related programs across multiple locations

• Willingness and ability to travel up to 30% (including plane travel)

Preferred Qualifications:

• Have a demonstrated understanding of security operations at a health care company, including the application of industry best practices

• Strong interpersonal, organizational, and communication (both verbal and written) skills, as well as the ability to work and collaborate with various business units and across all levels of colleagues, including executives

• Sound technical skills and demonstrated aptitude for information/data analysis

• Ability to establish and maintain effective professional relationships with diverse groups of individuals and functions, both internal and external  

• Strong working knowledge of physical security and security operations—operational and leadership exper