JOB DESCRIPTION

Job Title:Key Holder / Shift Supervisor / Shift Lead

Department:Merchandising

Reports To:Manager – Team Store

Status:Seasonal, Nonexempt

Primary Objective: Responsible for assisting in the day-to-day operations of the Mariners Team Store and directing sales floor operations in the absence of Store Manager.

Essential Functions:
Store Opening/Closing

• Open/Close POS registers
• Execute bank change runs and perform monetary drops as needed.
• Monitor store email for information and direction.
• Ensure store is open during posted hours and secured at close.

Manager Support

• Monitor, evaluate, and communicate staff performance to Store Manager.
• Monitor expenses and staffing levels.
• Provide leadership in all areas of guest service, sales and merchandising.
• Support Store Manager in decision making.
• Assist with training and motivating Staff.
• Help direct sales floor operations.
• Uphold company policies.

Project Execution

• Plan/Execute projects daily with staff.
• Ensure completion of staff’s daily task assignments.
• Receive and merchandise freight.
• Perform POS transfers between stores.
• Will perform other duties as assigned.

Store Merchandising

• Assist store with visual merchandising and display, including seasonal and promotional merchandising.
• Maintain a clean and organized store environment. Actively organize, size and straighten displays throughout shift.
• Assist with store freight as needed, including unloading, and moving boxes and other containers of merchandise in a timely manner.
• Use provided tools such as step stools and portable display racks to set up and display or arrange merchandised for sales promotions as assigned.

Guest Experience

• Adhere to the Mariners Selling System with all guest interactions.
• Approach all guests with a friendly and helpful demeanor; assist them with merchandise and make merchandise recommendations when asked.
• Maintain comprehensive understanding of current merchandise and promotions in all categories along with general ballpark knowledge.
• Use provided tools such as a ladder or merchandise grabber to access out-of-reach items for guests.
• Complete guest checkout transactions on store’s POS/computer system and balance register at the end of shift.
• Address any guest concerns resulting in a positive outcome

•   Makes decisions and takes actions that contribute to exceptional experiences for guests.

Additional Functions

• Knowledge of or ability to learn Point-of-Sale
• Must be dependable and reliable to report to work on-time when scheduled.

• Competent in required job skills and knowledge. Complete all tasks and assigned duties in a timely manner. Is careful, alert and accurate, paying attention to details of the job.

Education and Experience:

• High school diploma or GED required. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• A minimum of one year of Key Holder and/or Retail Sales experience required.
• Prior visual merchandising experience preferred.

Competencies, Knowledge, Skills and Abilities (KSA's):

• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication