Solutions Specialist - Data Center

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Job Summary 

Acting as the first point of contact for data center solutions and transition of opportunities to proper resources. The Solutions Specialist - Data Center strongly aligns to sales teams to drive solutions growth objectives. The Solutions Specialist - Data Center possesses technical expertise with advanced level knowledge within their discipline and intermediate knowledge across all disciplines. The Solutions Specialist - Data Center develops and maintains strategic relationships with Account Managers and Solutions Specialists from other practices and is seen as a trusted partner to grow business. 

What You Will Do 

• Maintains advanced knowledge of solutions within data center discipline in order to Discover, Qualify, Recommend, Compare/Contrast products and solutions 
• Explains features, benefits and technical specifications of primary, secondary, emerging and complementary data center solutions and services 
• Maintains Intermediate level knowledge on Hybrid Infrastructure, Backup and Disaster Recovery, Colocation, Servers, Storage, Virtualization, Power/Cooling, Public and Private Cloud, Managed Infrastructure, and all other technology disciplines 
• Contributes to the sales team’s knowledge base and readily shares information with other Advisors and Account Managers 
• Attends mandatory partner and specialist trainings, as well as independent learning through online trainings, self-study, labs, and additional certifications 
• Maintain strategic relationships with CDW’s data center partners 
• Meet regularly with other ITS coworkers to collaborate and discuss go to market strategy 
• Attain role level certifications both within their focused and adjacent disciplines 
• Customer Facing Engagements with customers to uncover their business needs and relevant solutions 
• Discusses solutions at a conceptual level with customers and potential customers 
• Through discovery with customers, uncovers related solutions beyond the original data center scope 
• Explores additional solutions opportunities through services agreements including hosted, managed, and cloud 
• Participates in CDW events on business-focused data center solution presentations for customers and prospects delivered via web-based tools (e.g., WebEx, Teams, etc.) 
• Provides Account Managers with best practices and guidance on how to most effectively uncover and communicate solutions and services opportunities 
• Counsels Account Managers on foundational data center knowledge and competitive landscape 
• Explains features, benefits, and technical specifications of advanced products and solutions within discipline 
• Explains conceptually how technologies are installed and implemented for customers 
• Follows up and responds to questions regarding registrations, pending deals, and escalation needs 
• Registers and manages customer proposals in partner registration systems 
• Reviews quotes and orders for accuracy 

What We Expect of You 

• Associate’s Degree or equivalent work experience 
• Knowledge and proven success of engaging and working with sales teams 
• Ability to execute on territory goals and metrics 
• Ability to adapt and change to the business needs of the practice and team coverage model 
• Strong oral and written communication skills 
• Ability to think creatively and come up with proactive ideas that will increase sales 
• Strong passion for learning and teaching others 
• Strong problem solving skills 
• Motivated and self-starting 
• Must be able to communicate effectively and in a constructive manner with management, peers and coworkers 
• Current CDW Coworker, is a plus 
• Bachelor’s Degree, is a plus 
• Proven success and experience selling data center solutions and services, is a plus 
• At least 2 of the following Technical Accreditations and/or Certifications: CompTIA Server+, CompTIA Cloud+, HPE CDCP, Dell EMC DCA / DCS, Nutanix Certified Associate, NetApp NCTA, or VMware VCTA, is a plus 
  
  ​Pay range: $52,000 - $95,300 depending on experience and skill set 
  Annual bonus target of 25% subject to terms and conditions of plan 
  Benefits overview: https://cdw.benefit-info.com/
  Salary ranges may be subject to geographic differentials

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