Administrative Assistant III

Reports To: 

Executive Director, Dual Credit

Position Status:

Full-Time

Posted Pay Range: 

$20.11 - $24.70

Are you someone who thrives on organization, keeps things running behind the scenes, and takes pride in being the go-to expert when it comes to office operations? If so, we have the perfect role for you. At the College of Western Idaho, we’re looking for a detail-oriented, process-driven professional to join our team as an Administrative Assistant III.

In this role, you'll be at the heart of it all — streamlining procedures, managing records with precision, and ensuring everything from phone calls to reports runs smoothly and professionally. You'll play a key role in supporting leadership, training team members, and keeping the office functioning efficiently—even when others are out.

This job is ideal for someone who enjoys solving problems, improving processes, and being part of a mission-driven organization. If you find satisfaction in structure, are energized by supporting others, and have a natural knack for multitasking with grace under pressure, you’ll thrive here.

Why Join CWI?

At the College of Western Idaho (CWI), you will work in a dynamic, collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the efficiency of the institution.

Key Responsibilities:

Office Operations and Procedure Management
• Develop, analyze, review, and implement office procedures to ensure efficient workflow.
• Interpret and apply department and college policies and procedures.
• Monitor and manage office expenditures in line with budgetary guidelines.
• Adapt or modify existing processes to support new methods or procedures.
• Maintain office functionality in the absence of departmental leadership.

Administrative and Records Oversight
• Perform and oversee specialized recordkeeping, data collection, and database management.
• Prepare reports and ensure compliance with internal and external reporting requirements.
• Compose and edit complex administrative correspondence, reports, and technical documentation.
• Prepare, transcribe, and distribute meeting agendas and minutes.

Customer Service and Communication
• Manage a busy phone line, fielding a high volume of calls daily and providing accurate information or routing as needed.
• Respond effectively to inquiries regarding departmental services and procedures.
• Resolve or refer administrative problems to appropriate individuals.
• Prepare timely and accurate responses to written inquiries.
• Communicate in a professional manner that reflects CWI’s values and service standards.

Team Support and Training
• Train others on office procedures, software, and equipment usage.
• Oversee general office support activities such as phone coverage and workflow coordination.
• Support and uphold team performance by maintaining consistency in administrative operations.
• Perform additional duties as assigned to support department goals.

What We're Looking For:

• Five years, minimum, of related experience preferred.
• Strong interpersonal skills and proven ability to develop and maintain collegial relationships. Must be flexible, collaborative and have a positive attitude.
• Proven ability to work independently and handle multiple priorities within a complex office environment.
• Well-developed problem-solving skills and ability to plan, organize, and complete complex tasks.
• Ability to write original instructions, reports, and other routine business correspondence and memoranda.
• Strong working proficiency in Microsoft Office Suite (i.e., Word, Excel, PowerPoint,Outlook, etc.).
• Exceptional verbal and written communication skills and the ability to type 50 wpm.
• Ability to effectively present information and respond professionally to questions in one-on-one
and in group situations.

Additional Instructions for Applicants:

*It is preferred that applicants submit a cover letter with their resume.

**Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workd