Security Governance Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities.

By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology 

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

What you get to do in this role:

• Align strategically: Ensure management and governing bodies are fully informed and ready to address their security activities.
• Govern effectively: Align security-risk-related information throughout ServiceNow.
• Measure performance: Establish quality metrics to drive improvements and effective resource prioritization.
• Support and manage various customer audit engagements with large global customers and European regulatory programs including HDS, EBA, GDPR, and more.
• Develop and maintain relationship with industry regulators and customer audit and account teams. Provide meaningful input and insight in addressing regulatory and compliance requirements with new and innovative cloud technologies and implementations.
• Perform activities to help measure and monitor compliance with company policies and procedures.
• Provide insight on feature requests and bug fixes to product, infrastructure, risk, and remediation engineering teams as output from customer audit and regulatory engagements.
• Facilitate customer and certifier requests and information gathering for audit activities and manage interactions for onsite and remote audits.
• Successfully project manage and drive control design and testing activities across various teams within the organization and for existing / new system infrastructures and architectures.
• Contribute to enhancing our GRC tool and processes to meet compliance business needs.

Qualifications

To be successful in this role you have:

• Minimum 7 years working in the field of compliance or audit
• Practical working involvement, and successful history of facilitating and delivering Financial Services related certifications, audits, or regulatory frameworks (PCI-DSS, EBA, MAS, NYDFS, SEC Rule 17a-4(f), FISC) or Healthcare related certifications, audits, or regulatory frameworks (HIPAA, HITRUST, GxP)
• Deep understanding or aptitude to learn common certifications and attestations including ISO 27001, PCI-DSS, SSAE18 SOC 1, SOC2, HITRUST, ISO 27701
• Prior experience of working in the Security and Compliance group at a Financial Institution, SaaS/Cloud company, or with Security & Risk practice of a Big 4 firm.
• Relevant professional certifications such as CISSP, CISA, CISM, CIPP, GIAC, PMP
• Strong organizational skills, attention to detail and