Assistant Store Manager, Operations

Who We Are:

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

 

Assistant Manager, Retail Operations:

The Assistant Manager of Retail Operations reports to the Store Manager and is responsible for executing operational standards in their Reformation store location. The Assistant Manager of Retail Operations will help standardize processes and execute strategies for project management, budget management, and internal reporting. They will roll-up their sleeves to help drive real, sustainable implementation. The Assistant Manager of Retail Operations Manager is a big picture thinker and a hands-on doer; is smart, adaptable, collaborative, and comfortable working with all levels in the store and HQ Leadership. This is a great role for a motivated self-starter looking to gain a deep understanding of a vertically integrated fashion business and managing the challenges that come from a quickly growing company. The ideal person is willing to pitch in anywhere there’s an opportunity--big and small--even if it is outside of the normal job responsibilities.

 

WHAT YOU’LL DO: 

• Partners with cross functional teams to ensure execution of applicable policies, procedures, and updates      
• Implements, maintains and continuously manages suitable tools and metrics to support project effectiveness while aligning with the growing and scaling needs of Reformation
• Executes and maintains business processes, best practices, and other documentation 
• Interfaces regularly with key cross-functional partners to solicit, evaluate and filter feedback to ensure teams’ perspectives and needs are included in decision-making
• Develops compelling, insightful recommendations through data, analysis and qualitative learning
• Performs ad hoc analysis and business operations reporting
• Supports budget management and reporting for store location          
• Identifies and prioritizes the company’s strategic initiatives and serves as change agent 
• Partners with Store Manager and Corporate Field Leaders to develop framework for tackling complex business problems, and works to achieve critical business goals

 

RETAIL OPERATIONS

• Continually improve operational systems, processes and policies – support better management reporting, information flow, and organizational planning 
• Maintain Standard Operating Procedures and supervise all finished goods inventory moves and transfers including allocations/receiving, inventory adjustments, RTVs, damages/defects.

 

INVENTORY CONTROL / LOSS PREVENTION

• Run variance reports, audits, and support annual physical inventories
• Oversee regular inventory counts; monitor and assist with monthly cycle counts and inventory reconciliations in stores
• Help teams meet shrink goals by executing Loss Prevention standards, and conducting Loss Prevention awareness training.

PEOPLE MANAGEMENT / TRAINING

• Maintain a Retail Operations training guide
• Provide digital and on-site training as needed to maintain efficient and knowledgeable operations competencies in store 

 

REPORTING / COMMUNICATION

• Effectively present information and respond to ques