Senior Director, Pharmacy Infusion Services

Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

Responsible for providing overall strategic direction and operational leadership for enterprise pharmacy infusion services across home, ambulatory suite, and hospital-based settings. Accountable for driving market development and financial performance while providing direct oversight for operations in multiple locations including clinical services, pharmacy dispensing, and nursing. Additionally responsible for the strategic and operational leadership of the enterprise Medication Access Team, overseeing prior authorizations, appeals, and patient assistance/free drug programs to optimize patient access and revenue integrity. Establish and maintain rigorous quality assurance programs to ensure the highest standards of patient care and safety. Serve as an operational resource and participate in enterprise-wide strategic discussions surrounding program expansion, payer network inclusion and contracting strategies. Work is performed under general direction. Reports directly to the Vice President, Chief Pharmacy Officer, and routinely provides strategic updates and recommendations to the University of Maryland Medical Solutions Board.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified

• Lead, direct, and implement operations for all pharmacy infusion locations including home infusion, ambulatory infusion suites, ambulatory infusion centers, durable medical equipment, and infusion nursing program.
• Responsible for achieving profit and loss (P&L) budgets, budgeting, meeting regulatory requirements, marketing, third party partnerships, and other related services.
• Provide strategic updates and recommendations to executive leadership, including the Vice President, Chief Pharmacy Officer, and the University of Maryland Medical Solutions Board, to inform enterprise-level decision-making and guide long-term organizational strategy.
• Develop strategies for business development in collaboration with Specialty Pharmacy and other appropriate areas.
• Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time.
• Identify potential areas of compliance vulnerability and risk; develop and implement corrective action plans for resolution of problematic issues and provide general guidance on how to avoid and manage similar situations in the future.
• Collaborate with other departments to direct compliance issues to appropriate existing channels for investigation and resolution.
• Ensure staff receives introductory and ongoing training on a timely basis; ensure staff understands how the training received applies to their role/ unit/ department.
• Ensure staff is aware of how to report compliance concerns without fear of retaliation.
• Participate in all training and education on a timely basis.
• Provide marketing support and deliver sales presentations as requested.
• Oversee department performance improvement initiatives and coordinate department QA activities for pharmacy and nursing.
• Develop, analyze, and submit comprehensive P&L statements and detailed management reports on a regular basis, ensuring accuracy, timeliness, and alignment with organizational financial goals.
• Provide in-depth variance analyses, identify trends, highlight operational performance metrics, and deliver actionable insights to support strategic decision-making by senior leadership.
• Accountable for operational efficiency and optimal productivity with defined metrics for infusion operational units.
• Oversee and manage a variety of contracts (e.g., vendors, home health agencies and payers, etc.).
• Oversee the developmen