Client Access Representative

Job Description:

Job Title: Client Access Representative

Location: Independence, MO

Department: Client Access

Employment Type: Full-time

Job Summary:
Join our compassionate, collaborative team as a Client Access Representative where you’ll have the opportunity to make a significant difference in the lives of our clients. This position is perfect for someone with a strong customer service orientation, excellent communication skills, and the ability to handle potentially stressful situations in high-volume environments. You will be responsible for ensuring an effective client access experience while supporting our dedicated clinicians. If you are detail-oriented, can manage multiple tasks, and thrive in team settings, we would love to hear from you!

As a Client Access Representative, you will facilitate the smooth scheduling of appointments, ensuring payment collection, and maintaining updated client records. Your welcoming demeanor will set the tone for a positive client experience, making a vital contribution to our mission of helping others.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits – Scroll down to the bottom of this post to learn more

Key Responsibilities:

• Greet clients upon arrival, verifying all personal information and method of payment.
• Schedule clinician appointments while ensuring clients’ benefits and eligibility are confirmed.
• Manage cancellations and no-show appointments as per established processes.
• Work collaboratively with clients, families, and staff to resolve any challenges encountered during visits.
• Request, prepare, and ensure completeness of the client health record.
• Collect payments and issue receipts, maintaining accuracy in financial transactions.
• Verify and coordinate client referrals effectively.
• Answer phone calls, directing them as necessary or placing calls as requested by leadership.
• Maintain the general appearance of the waiting room and reception area.
• Participate in service monitors and quality improvement programs.

Education, Experience, and/or Credential Qualifications:

• High school diploma or GED required.
• Minimum of 6 months of experience in customer service.

Additional Qualifications:

• Excellent oral, written, and interpersonal communication skills.
• Strong customer service orientation and ability to multitask.
• Flexibility to float to different clinic locations as necessary.
• Reliable transportation to assigned areas.
• Familiarity and comfort with working on a computer, including typing skills.

Physical Requirements:

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amounts of force frequently to move objects.
• Repetitive movements of hands and arms during typing and/or writing are required.
• Jobs may involve sitting most of the time but can include brief periods of walking or standing.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of o