Customer Success Specialist

Join Velory as a Customer Success Specialist - Learn the art of client engagement

What You Will Do

As a Customer Success Specialist at Velory, you will be the trusted advisor for our customers helping them unlock the full potential of the platform while identifying opportunities for expansion and long-term value creation.

You will help customers:

Achieve a smooth and confident start, leading them through a structured onboarding process, hands-on guidance, and strategic account reviews.

Set up and customize their Velory environment from account configuration and product assortments to budgets, SSO, and User Directory integrations ensuring the platform is optimized for their business goals.

Integrate critical systems and workflows, supporting API setup, automations, and order flow optimization to drive operational efficiency and reduce friction.

Empower HR and IT teams with streamlined onboarding/offboarding flows that enhance employee experience and reinforce security and compliance.

Maximize long-term value by offering proactive guidance, tailored plans, and best-practice education ensuring customers continuously adopt new features, unlock efficiencies, and expand their use of Velory.

Who You Are

To excel in this role, you should embody Velory's core values and bring a creative, innovative spirit to our team:

• Show ownership: Look at the big picture and take the initiative to contribute where needed.
• Manage speed: Eliminate obstacles to maintain a high, sustainable pace.
• Represent quality: Aim high, sweat the details, and iterate.
• Earn trust: Be communicative, transparent, and follow through on commitments.
• Deliver wow: Go beyond expectations in a creative and unexpected way.

Required Skills

• Fluency in English, both written and spoken.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and a proactive attitude.
• 3+ years of experience in Customer Success, Account Management, IT Operations, or similar roles.
• Experience engaging C-level stakeholders and solving real business problems.
• Strong understanding of IT workflows, security, compliance, asset management, and automation.
• Exceptional communication and advisory skills in English and either Swedish, Danish, or Norwegian.

What We Offer

• A unique opportunity to grow and learn in a fast-paced scale-up environment.
• Elite training and development with weekly coaching and ongoing professional growth.
• Hands-on experience in a fast-paced and innovative environment.
• A collaborative and inclusive work culture.
• Flexible work arrangements.
• Six weeks of paid vacation, ITP1 pension, private healthcare, and a generous wellness grant.
• Located in the vibrant city of Stockholm.

This Is Velory

Velory enables companies to buy and manage their IT in an automated, secure and circular way.

• IT Lifecycle Management: streamlining IT workflows from purchase to end of life.
• Employee Empowerment: unleashing productivity from the first day to the last

Velory is headquartered in Stockholm, Sweden.

Join Us

At Velory, you'll be a key player in our mission to revolutionize the digital landscape. If you’re ready to bring your creativity, skills, and passion to our team, we’d love to hear from you!