Golf Professional & Events Manager

Job Summary

The Golf Professional & Events Manager is a member of the golf operations management team at the Wigwam Golf Club. This individual supports the Director of Golf and Director of Operations and Revenue in delivering a 5-star golf experience through effective management of daily operations, exceptional member and guest service, staff supervision, and tournament execution. Success in this position is measured by increased member and guest usage and satisfaction, employee retention, and consistent delivery of high service, cleanliness, and safety standards

JDM Golf Teammates will role model the core values and behaviors by:

• Cultivating a positive teamwork environment.
• Being efficient with time at work.
• Communicating effectively with management, co-workers, and guests.
• Being flexible.
• Maintaining integrity in all conversations and actions.
• Consistently reporting to work on time prepared to perform duties of position.
• Following internal procedures and external regulations; and reporting issues to management.

Duties and Responsibilities

The duties and responsibilities listed below are essential to the employee’s position.

Operational:

• Operational Management: Act as Manager on Duty to oversee and coordinate all aspects of daily golf operations, including tee sheet management, pace of play, cart operations, and practice facility standards. Provide recommendations to Director, as necessary.
• Tournament & Event Coordinator:  Sell, plan, organize, and execute corporate tournaments, including all pre-event planning, day of management, and post event management.
• Membership Coordinator:  Oversee the sales of golf and tennis memberships, planning and execution of member golf tournaments, member account setup in tee sheet and POS, and monthly member billing audit.
• Staff Supervision and Development: Supervise, mentor, and train team members, monitoring performance, and providing continuous development opportunities. Implement coaching and corrective action plans as needed. Consults with Senior Management and/or Human Resources, as necessary.
• Hiring: Participate in the recruitment, interviewing, and hiring of golf operations staff in accordance with company policies, procedures, and hiring standards. Consults with Director of Golf and Human Resources on a regular basis.
• Service Excellence: Deliver exceptional member and guest service while maintaining high operational standards across all golf-related areas. Maintain a consistent presence on the golf course, practice areas, and in the golf shop to engage with members and guests. Resolve member and guest concerns promptly and professionally.
• Reporting and Audits: May assist with audits of golf operations, including ensuring staff are being scheduled appropriately, timecards, tip reporting, etc.
• Policies and procedures: Implement, create and manage SOP’s to ensure consistent service and culture.

Other:

• Actively participates in meetings and training session.
• Drafts and formats memos, emails, and reports in accordance with Company guidelines and protocols.
• Performs all other related duties, as assigned. May be requested to assist with projects from time to time.

Education: