Senior Product Manager

Who we are:At Grayscale, we believe the best frontline experience is powered by conversation—not forms or clunky software, but a simple text or WhatsApp message from your phone. Our conversational software automates critical hiring tasks like screening, interview scheduling, and onboarding, delivering a seamless frontline experience throughout the employee lifecycle in SuccessFactors. Trusted by leading brands like Hershey's, DICK'S Sporting Goods, and Walgreens, Grayscale is revolutionizing the way companies engage with their frontline teams. 😄
What you’ll do:We’re looking for an entrepreneurial Senior Product Manager to own and drive the evolution of our enterprise SaaS platform.

You will:

• Define & Execute Strategy: Work closely with leadership to refine the product vision, translate it into a strategic roadmap, and prioritize initiatives based on customer value and business impact.
• Manage the Product Lifecycle: Create clear product requirements, run regular backlog grooming sessions, and partner with UX to deliver delightful user experiences.
• Collaborate & Communicate: Engage with design partners and cross-functional teams to gather insights, validate ideas, and ensure alignment on product priorities.
• Champion Innovation: Stay ahead of industry trends, incorporate new technologies (including AI/LLM), and refine product management processes for maximum impact.
• Drive Results: Ruthlessly prioritize, maintain focus on ROI, and deliver high-quality features in fast-paced, iterative release cycles.

Top qualities & experience we’re looking for:

• 3+ years of Product Management experience in SaaS, especially building customer-facing features that drive engagement and adoption
• Agile software delivery proficiency, including short-release cycles, iterative development, and continuous feedback loops
• Entrepreneurial mindset and comfort operating with a high degree of autonomy in a fast-paced, rapidly evolving environment
• Experimental approach to product design, testing, and iteration, with a willingness to pivot based on insights and feedback
• Customer-focused mentality; experienced in uncovering user pain points, gathering feedback, and validating product assumptions directly with customers
• Highly collaborative and able to communicate effectively across engineering, design, and other cross-functional teams
• Goal-oriented, data- and date-driven; skilled at articulating measurable success criteria and balancing ROI with ambitious deadlines
• Ruthless prioritization skills to remain focused on the highest-impact initiatives, avoiding feature creep
• Flexible and adaptable; able to re-assess priorities quickly when new data or insights emerge

Why Grayscale?

• Driven By Our Values: Our core values shape everything we do. We strive to Make Each Other Better by cultivating a growth mindset and practicing radical candor, ensuring that both our team and our customers continually level up. We’re committed to Trailblazing, finding the right balance between optimism and reality, and embracing the challenges ahead with a can-do attitude. And we strive to take Ownership of our work, acting with integrity, urgency, and a deep sense of personal responsibility.
• Capital-Efficient Growth: Grayscale is a capital-efficient business with a clear line of sight to becoming cash flow positive. We’re growing in a fast-paced, healthy, and sustainable manner, supported by a board and investors who believe in our vision and approach. Our lean and agile structure allows us to make impactful decisions quickly, driving the business forward without unnecessary bureaucracy.
• Balanced and Supportive Environment: We value family, balance, and personal growth. At Grayscale, you’ll find a culture that supports your professional development while also respecting your time and commitments outside of work. We believe that when our team members thrive personally, they bring their best selves to work.
• Impactful Work with Leading Brands: Join a team that is revolutionizing the frontline experience for some of the world’s most recognized brands like Chobani, QuikTrip, Northrop Grumman, and Chewy. Your work will directly impact how these companies engage with their frontline teams, creating more meaningful and effective interactions.

Does this sound like you? If so, drop us a line and say hello! 👋
Every voice, every perspective matters. That’s why Grayscale is prou