Freeway Support Technical Specialist

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Freeway Support Technical Specialist to be based in Atlanta, GA.  

Transportation Management Center (TMC) Freeway Support Technical Specialists are responsible for creating and updating monthly reports for HERO and CHAMP, after action reports for main events, and specialized reports; providing quality control (QC) reviews of several reports; extracting and compiling various forms of data; using software to provide innovative solutions and reports.

Highway Emergency Response Operators (HEROs) are dispatched to traffic-related incidents in metro Atlanta with the primary duty to clear roads so that normal traffic flow is restored. HEROs also assist stranded motorists with flat tires, dead batteries or in need of fuel or coolant. Learn more about HERO at https://www.dot.ga.gov/GDOT/Pages/HERO.aspx​

CHAMP is Georgia DOT’s roadside assistance and maintenance program covering interstates outside of Metro Atlanta (except I-59 and I-24). This program is an integral part of our goal to provide safe and maintained roadways, support emergency responders and assist motorists outside of the HERO covered area in Metro Atlanta. ​Learn more about CHAMP at https://www.dot.ga.gov/GDOT/Pages/CHAMP.aspx

Additional Job Description and Responsibilities:

• Extensive use of Microsoft Excel (specifically data output from HERO and CHAMP); importing data, writing formulas to extract/calculate specific values, exporting historical data to database
• Participate in annual HERO and CHAMP ride-alongs
• Perform quality audits and data compilation for phone and event interactions involving CHAMP
• Complete ad-hoc reports for HERO and CHAMP
• Review reports for consistency, impact, and core functionality
• Use probe data analytics software and Microsoft Power BI dashboards to complete reports
• Assist with ad-hoc initiatives as assigned by the Project Management Team with pilot testing of innovative solutions
• QC check for Microsoft Power BI dashboard calculations

Qualifications

Minimum Requirements

• BA/BS + 4 Years of relevant experience or or AA/AS (US) + 6 Years of relevant experience or HS/GED + 8 Years of relevant experience or demonstrated equivalency of experience and/or education
• Must pass a State and Federal criminal history/security background check.
• Must pass a pre-employment drug screen.
• Physically able, with or without an accommodation, to work in an office environment.  Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs.  Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.

Preferred Qualifications

• Have three (3) or more years of working experience with Microsoft Excel
• Have one (1) or more years of experience with Microsoft Power BI
• Have one (1) or more years of experience reporting and data visualization
• Have one (1) or more years of experience with data management and dashboards
• Good written communication skills
• Ability to communicate clearly and concisely
• Works under direct supervision and independently

Additional Information

• Sponsorship opportunities for US Employment Authorization is not available for this position.
• Relocation assistance is not available for this position.
• NON-Exempt Position: Offered rate of compensation (Georgia) will be based on individual education, qualifications, experience, and work location. The Hourly rate for this position is $24.00 per hour.
• AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employm