Senior Salesforce Business Analyst

Company Description

We’re Xplor. There’s a good chance you’ve not heard of us yet – we’re just getting going.  We’ve also just rebranded ourselves and are emerging as Xplorers.   

Xplor is a global provider of business management software, payments and value-added services that power boutique studios, gyms, fitness facilities, childcare centers and independent personal trainers across the globe. Our ambition is to empower passionate people and deliver a compelling integrated proposition to enable clients to spend more time growing their business.  After our recent acquisition by Advent International, and subsequent merger with Clearent, we’re excited to deliver on our value creation program to achieve our bold growth ambition.  And we’re getting ready to go big, and even more global. 

Xplor has brought together 20 different software and payment processing brands to create Fitness and Wellbeing vertical business.   There’s more than 1000 of us in the global Xplor Fitness and Wellbeing team and we’re passionate about enabling gym and studio owners, leisure centers, and personal trainers to deliver better business outcomes for themselves and their customers.

Job Description

The Senior Salesforce Business Analyst will work with several stakeholders throughout the entire organization to ensure data integrity, measure campaign success and work on day to day efficiency gains. You will be a critical part of a high-performing and fast-growing team with a strong entrepreneurial mindset. For the right individual, this role can rapidly grow into an advanced position with more strategic responsibilities, autonomy, and interaction across all levels of the organization

RESPONSIBILITIES

• Work with the project team to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.
• Translates conceptual user/business requirements into functional requirements in a clear manner that is comprehensible to CIS/SFDC and overall project team.
• Conducts interviews to gather requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Works with stakeholders and project team to prioritize collected requirements.
• Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
• Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized. Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develops and utilizes standard templates to write requirements specifications accurately and concisely.
• Communicates changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

Qualifications

• Bachelor’s Degree or higher required
• 3+ years of experience working in a Salesforce Business Analyst capacity
• Experience using Salesforce Marketing Cloud
• Experience using Salesforce Sales Cloud
• Data Migration experience
• Consultative team player who enjoys being part of a close-knit team while also working independently with direction on individual projects
• Exceptional written and verbal communication skills
• Strong aptitude for learning new systems and processes
• Excellent attention to detail and results-oriented
• Persistent, organized, and highly motivated
• Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

More about us 

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services. 

Sheryl Sandberg once said, “If you're offered a seat on a rock