Collections – Senior Process Associate – French- Remote EMEA/EU!

<span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" title="">Collections – Senior Process Associate – French- Remote EMEA/EU!</span><span id="requisitionDescriptionInterface.ID1489.row1" title="">-</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" title="">CPG055777</span><p></p><span id="requisitionDescriptionInterface.ID1511.row1" title=""><p><span lang="EN-US">Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.</span><span lang="EN-US"></span></p> <p><span lang="EN-US"> </span></p> <p><span lang="EN-US"> </span></p> <p><span lang="EN-US">Inviting applications for the role of <b>Collections – Senior Process Associate – French- Remote EMEA/EU!</b></span></p> <p><span lang="EN-US">Your job will involve invoice and payment processing, workflow management and issue resolution. </span></p> <h2><span lang="EN-US">Responsibilities </span></h2> <p><span lang="EN-US">Completes the entire cycle of activities related to daily assignments, coordinating with the Account Manager to ensure customer satisfaction while respecting Risk Management policies </span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Supervises current positions by performing sounding activities related to outstanding debt</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Supervises past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Works closely with Cash Application team to ensure accurate matching of payments</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Receives requirements to perform changes to the customer database</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Creates customized customer statements and sends them to customers</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Follows up with customers, requests for payments and investigates the reasons for non-payments</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Follow-up on accounts and payments.</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Communicates with internal and external customers</span></p> <h1><span lang="EN-US">Qualifications we seek in you!</span><span lang="EN-US"></span></h1> <h3><span lang="EN-US">Minimum Qualifications / Skills</span><span lang="EN-US"></span></h3> <p><span lang="EN-US"> </span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Very good knowledge of French, min C1</span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Accounting knowledge – intermediate level; </span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Similar work experience </span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Work experience with SAP system (Advantage) </span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Organized personality with attention to details and customer orientation; </span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Accurate, logical problem solver; </span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Ability to handle client on one-on-one basis, via e-mails and calls; </span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Upbeat, proactive with ability to work both independently and as part of a team; </span></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Communicative and ability to learn; </span></p> <p><span lang="EN-US"> </span></p> <h3><span lang="EN-US">Preferred Qualifications/ Skills</span><span lang="EN-US"></span></h3> <p><span lang="EN-US"> </span></p> <ul type="disc"> <li><span lang="EN-US">University graduate (Economic studies are an advantage); </span></li> </ul> <p><b><span lang="EN-US">What can we offer? </span><span lang="EN-US"></span></b></p> <p><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Attractive salary;</span><span lang="EN-US"></span></p>