About the Role:

Grade Level (for internal use):

About the Role:

The Team: You will be part of the Commodity Insights Client Service team. Our team provides customer support and training in the North Americas region for our US and International E&P content and Geoscience Software products. We help clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.

Responsibilities and Impact:

You will interact with clients via phone, email, video and live meetings to provide support and training on our Upstream products.

• Able to handle technical or information queries from internal or external customers.
• Able to provide insight on content of data and / or provide technical support to customers.
• Able to understand customer applications from a technical or information perspective.
• Resolve general and complex customer inquiries through phone or email correspondence and document within a CRM system.

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $65,000 $75,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor’s degree in computer science, Engineering, Geology, or related technical/earth science degree or equivalent experience.
• Typically two years experience either in Customer Care or relevant technical support / information-related role.
• Prefer candidates have previous experience using SPGlobal  PowerTools or FieldDIRECT products.
• Has a technical understanding of oil and gas software applications with an emphasis on Production/Allocation.

Additional Preferred Qualifications:

• Ability to answer internal/external technical or information issues and customer requests.
• Carries out customer installations.
• Must be articulate, patient, and professional and have strong interpersonal skills.
• Able to explain complex workflow analysis with clients in a straightforward and organized manner.
• Creation and delivery of educational content for clients, both in a traditional learning environment and through online platforms.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Int