VP, Account Management - Strategy

Overview

Are you a proven leader with a passion for building strong client partnerships and driving business growth? We're looking for a strategic leader for our Account Management Team!

 

The Vice President of Account Management, you will oversee our most strategic accounts, ensuring long-term success through exceptional service delivery, retention, proactive engagement, management, business intelligence and innovative, value-driven solutions.

 

In addition, you will oversee a team of Account Management Personnel, ensuring a high-performance, client-centric culture that fosters long-term partnerships and business success.

Responsibilities

Client Success & Relationship Management

• Develop and execute client success strategies that drive long-term engagement, retention, and revenue growth.

• Manage and deepen relationships with key strategic clients, acting as a trusted advisor and advocate for their business needs.

• Lead client business reviews and executive-level meetings, ensuring alignment on goals, KPIs, and strategic initiatives.

• Ensure client escalations and issues are resolved promptly, maintaining high levels of satisfaction and loyalty.

Revenue Growth & Account Expansion

• Identify opportunities for upselling, cross-selling, and contract expansion, working closely with sales and product teams.

• Drive revenue growth through strategic account planning and financial forecasting.

• Ensure contract renewals and negotiations are managed effectively, minimizing churn and maximizing revenue potential.

Strategic Planning & Innovation

• Collaborate with product teams to deliver tailored solutions and innovation roadmaps that enhance client value.

• Drive continuous improvement initiatives by leveraging feedback, industry trends, and emerging technologies.

• Establish best practices for client success methodologies, strategic planning, and account growth.

Service Delivery & Program Management

• Oversee the successful implementation and optimization of client programs, ensuring high-quality service delivery.

• Partner with IT, operations, and service teams to optimize processes, improve efficiencies, and enhance customer experiences.

Data & Performance Management

• Monitor client health metrics and proactively address risks and opportunities through data-driven insights.

• Analyze client performance data, identifying trends and business opportunities to improve outcomes.

• Partner with finance and leadership teams to ensure profitability and scalability of client programs.

Leadership & Team Development

• Lead, mentor, and develop a team of directors and managers, fostering a high-performance, client-focused culture.

• Set clear performance goals and KPIs, ensuring accountability and continuous development.

• Cultivate cross-functional collaboration, ensuring alignment between customer success, sales, and operations.

Qualifications

• Bachelor’s degree in Business, Management, Healthcare, or related field (MBA preferred).

• 10+ years of leadership experience in client success, strategic account management, or healthcare services.

• Proven ability to manage high-value clients and drive revenue growth.

• Background in healthcare, managed care, telehealth, or patient engagement solutions (preferred).

• Strong skills in client relationship management, contract negotiations, and revenue expansion.

• Demonstrated success in leading, mentoring, and developing teams.

• Ability to influence executive-level stakeholders and decision-makers.

• Expertise in client success frameworks, operational processes, and best practices.

• Data-driven with experience in KPIs, performance metrics, and service impact.

• Financial acumen with ability to forecast revenue and profitability.

• Proficiency in Salesforce, Microsoft Office Suite, and BI tools.

 

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

 

Carenet Health is an Equal Opportunity Em