About the Opportunity

Job Type: Permanent

Application Deadline: 29 February 2024

Job Description

                                                                                                                     

Title                 Personal Investing & Advisory Operations Associate - Postal Management & Inbound Correspondence

Department      Personal Investing (PI) & Advisory Operations - Germany

Location          Kronberg, Germany

Reports To       Team Head Postal Management & Inbound Correspondence

Level                Associate

Our values and expected behaviours include being bold, brave and curious whilst also being compassionate.  We offer a collaborative international working environment with flat hierarchies, which is built on trust and integrity.  This is also reflected in the benefits we offer to our employees. These include: dynamic working, i.e. hybrid working based on a flexible mix of office and home based working, a generous pension scheme, extra leave for family care or charitable engagement, language courses and many other advantages. 

About your team :

Postal Management & Inbound Correspondence is part of Global Personal Investing and Advisory Operations (GPIA Operations). As PI & Advisory Operations in Germany is embedded into the global Operations unit of the group, the German team is able to access additional resources and knowledge to continuously improve operational processes and follow a digital first approach.

About your role :

• Opening, stamping, sorting & scanning of the physical incoming post
• Processing and routing customer instructions in and within the workflow management system
• Franking physical outgoing mail and packages, coordinating the pickup with the courier services
• Scanning of invoices and checking the correctness of the bills for the postal team
• Processing of inquiries in the group mailbox
• Assistance in special tasks, such as system tests
• Analysing the daily routine tasks for improvement
• Testing of systems
• Working with IT to redesign the system

About you :

• Knowledge/experience in relevant areas
• Advanced level of German
• Good command of English
• High degree of self-motivation and collaboration
• Ability to work under pressure with attention to detail and quality
• Client-centricity
• High level of quality assurance and risk awareness

Feel rewarded :

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.