Business Operations Manager- ALC Field

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC and refrigeration. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

The Business Operations Manager is part of our Automated Logic Field team.  This role will lead and motivate a cross-functional team across multiple geographical locations to ensure consistent operations and performance metrics in alignment with national standards.

Key Responsibilities:

• Partner with field management and key stakeholders to address operational challenges, ensuring clear communication of issues and decisions.

• Drive process improvement initiatives focused on enhancing project invoicing, AR dispute management, and cash application processes, ensuring compliance and operational efficiency.

• Ensure on-time performance and delivery to customer commitments, fostering high levels of customer satisfaction.

• Provide training and guidance on business tools and systems to optimize team performance.

Required Qualifications

• Bachelor’s Degree

• 5+ years of experience in managing business processes, operations, or project management with a focus on subcontracting, project invoicing, and/or Accounts Receivable/Collections

• 1+ year leading teams

• Able to travel up to 20% in North America

Preferred Qualifications

• Bachelor’s or Master’s Degree in Business, Engineering, Finance or Accounting

• HVAC industry experience

• Salesforce, Microsoft Dynamics (MSD), SAP and Ariba experience

• Proactive and able to balance multiple priorities

• Excellent communication, both written and oral

• Able to build strong relationships across function

• Demonstrated successful business process management experience

• Strive for excellence, motivated, self-directed, and passionate

• Ability to work and adapt in a dynamic evolving work environment

• High interest in innovation tools, techniques, processes, and products

• Motivated to learn and continuously grow your leadership skills

• Knowledge and experience in Microsoft Office Suite (Word, Excel, etc.)

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