Senior Design Manager, Member Growth

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

Reporting to the Associate Director of Product Design, Member Experience the Senior Product Design Manager, Member Growth will operate both as a manager and an individual contractor, leading design quality across all of Spring’s member growth initiatives. As a manager, you will be accountable for three pods, manage two designers, and partner with the Product and Design leadership teams to establish product direction, prioritize investments, and improve operations to remove mental health barriers worldwide. As an individual contributor, you will practice the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve. As we scale Member Growth, you will hire additional design resources and transition to a full-time manager role. 

What you’ll be doing: 

• Oversee product and design quality of the entire member growth funnel. Take ownership of design for three cross-functional pods that are focused specifically on helping people with Spring as a benefit create their account, book their first visit, and stay in care until they improve.
• Individual contributor on one of the member funnel pods. Collaboratively define problems, develop solutions, and ship high quality (both solution and visual quality) work that impact pod KPIs. Expect to contribute as an IC for the first 6-12 months.
• People management of two designers. Ensure the people on your team are engaged, growing, and creating impact through 1:1s, coaching, career development, and performance management.
• Translate business objectives into actionable product strategy. Collaborate with Product, Marketing, Engineering, Data Science, and User Research to refine the product vision, develop a product strategy, and communicate it clearly to each of the pods you manage so they can successfully contribute to the company’s success. 
• Maintain product quality and operational efficiency. Quickly discern quality and velocity detractors when reviewing design work, assessing processes, and improving culture. Create cohesion between the goals of Design and Design Systems with the goals of Member Experience. 
• Creative leadership. Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role:

• Impact on product and business metrics: Increase the conversion rate of users through three key areas of Spring’s member funnel.
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).
• Impact on people metrics: Ensure your team remains healthy as measured by Spring’s Thriving Index and employee NPS (eNPS).

What we expect from you:

• Portfolio work that demonstrates your experience working in a growth design role and having impact on growth metrics. 
• Extensive experience as a senior or lead IC product designer with high level of competency in the end-to-end product design process. 
• Comfortable working in fast paced and ambiguous environments. Highly efficient at solving problems and executing design solutions. 
• A portfolio demonstrating your ability to create and deliver impactful work and showcase your definition of design quality. 
• 2-3 years of previous experience leading teams with at least two direct reports. A successful track record of empowering high-performing design teams, inclusive of product and marketing designers.
• The ability to to influence change and build trust through clear and precise communication at multiple levels. 
• An experiment and metrics-driven appro