Veterinary Receptionist

<p><strong>Receptionist</strong></p> <p><strong>Pound Ridge Veterinary Center is hiring a full-time Front-Desk Receptionist</strong> to&nbsp;be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.</p> <p><strong>What to Expect</strong></p> <p>As you join our mission, expect to be supported in your work and home life with:</p> <ul> <li>A comprehensive benefits package, including medical, dental, and vision insurance</li> <li>Paid time off and a 401(k) plan for full-time employees</li> <li>Professional development opportunities</li> <li>Employee pet discount because we know your pets are family, too.</li> </ul> <p><strong>Salary: </strong>$18 - $23 per hour, determined by the candidate's skills, experience, and qualifications.</p> <p><strong>Schedule: </strong>This is a full-time position. Monday 7:45 am-5:30 pm, Tuesday 7:45 am-5:30 pm, Wednesday 7:45 am-5:30 pm, and Saturdays 7:45 am-12:30 pm.</p> <p><strong>Key Responsibilities:&nbsp;</strong></p> <ul> <li>Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.</li> <li>Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.</li> <li>Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.</li> <li>Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.</li> <li>Assist in maintaining cleanliness and organization to ensure a positive client experience.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Previous experience as a veterinary receptionist or medical office assistant preferred</li> <li>Strong organizational and multitasking skills</li> <li>Ability to maintain a calm, professional, and positive demeanor</li> </ul> <p><strong>About Pound Ridge Veterinary Center</strong></p> <p>Pound Ridge Veterinary Center has proudly served the local community since 1974. Now led by Dr. Hillary Schilke—a South Salem native and longtime client-turned-veterinarian—our practice blends decades of trusted care with modern medical capabilities. We’re an&nbsp;AAHA-accredited hospital since 1979 and a NYSVMS-VFAP accredited facility, committed to the highest standards of patient car