Product Manager Billing Experience

Within our Billing Experience Tribe we are looking for a Product Manager. Working at the Billing Experience Tribe means being an integral part of an end-to-end setup that seamlessly combines customer experience, operations, and IT delivery. Our mission is getting the money in for all services provided through an effortless & engaging customer experience across all brands and segments in a cost-efficient way. Here, you will play a crucial and multifaceted role in the Customer Experience Cluster of the Tribe and you ensure customer satisfaction and efficiency for both our external customers and the customer facing channels, all with a clear digital first mindset.

Your responsibilities as Product Manager

• You manage the product development for customer experience, linked to billing, payments, collections and usage.
• Based on research & existing data, you build extensive knowledge and deep understanding of customer needs in the billing & usage area, and you translate this into relevant insights and business opportunities
• You scan and analyze the market for emerging technologies and perform assessments of what E2E Billing technologies could be useful for Telenet and / or its customers.
• You work closely with cross-functional teams, including Go To Market, IT Delivery, Digital and Customer Operations support, to assure timely and high-quality delivery of your projects.
• You monitor customer satisfaction of our E2E billing solutions, and initiate projects to improve the billing experience and bring innovation to the customer.
• You act as the billing product expert and internal/external product evangelist
• You keep in touch with the customer through various channels (research, sales channels, customer care, web, …).
• You define and prioritize product features and enhancements based on business goals and customer needs.
• You monitor and analyze product performance, using data to drive continuous improvement.

Our ideal Product Manager…

• Is a strategic thinker with a passion for innovation and a deep understanding of the billing experience
• Is customer-focused, data-driven, and excels at turning complex problems into simple, solutions
• Is committed to drive continuous improvement and to achieve outstanding results
• Has excellent customer understanding & business analytics skills: market research, consumer insights, anticipating consumer needs and opportunities, etc.  
• Champions value proposition & product design best practices and methodology (value drivers, product positioning & storytelling, roadmap design & prioritization, process design, user story & requirement writing).  
• Is a great communicator & is an excellent storybuilder & storyteller: has the skills to bring across a clear story and communicate effectively to all levels within the organization 
• Thrives in a collaborative environment and is skilled at leading cross-functional teams to deliver exceptional products, can play the role of Initiative Owner
• Has a master’s degree and minimum 5 years of relevant professional experience
• Fluent in English, Dutch 

What we have to offer…

• You are about to become a part of an enthusiastic and passionate team that greatly values your contribution and entrepreneurship
• A varied job in which you produce tangible results and make your mark.
• A competitive gross monthly salary that we complement with a host of fringe benefits, such as meal vouchers, eco vouchers, hospitalization and group insurance, laptop, cell phone, phone plan, company car (mobility plan), discount on Telenet products…
• Opportunity to work from home 50% of your time.