VP PMO & Business Operations

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a visionary Vice President of Business Operations to spearhead the operational excellence of our Product and Technology organization. Reporting directly to our Chief Technology and Product Officer, this role is pivotal in driving strategic initiatives, aligning organizational priorities, and ensuring the seamless execution of transformative projects. The VP of Business Operations will be a key architect in shaping the future of our organization, fostering cross-functional collaboration, and steering the company towards its strategic objectives. 

The ideal candidate is a strategic leader with a proven ability to navigate complexity, balance competing priorities, and drive organizational performance in a dynamic environment. 

The Main Responsibilities

Strategic Leadership: 

• Lead the strategic prioritization process, ensuring alignment of the Product and Technology organization with company-wide goals. 
• Develop and implement high-level strategic plans that integrate financial, resource, and business priorities, ensuring feasibility and alignment. 
• Collaborate with executive leadership to build consensus on organizational objectives and drive strategic initiatives. 

Financial Stewardship: 

• Oversee the financial planning process in partnership with the Finance team, including forecasting, reporting, and budget management for both operational and capital expenditures. 
• Ensure optimal resource allocation and third-party spend, aligning investments with strategic priorities to maximize efficiency and impact. 

Operational Excellence: 

• Oversee the management of critical systems and tools, driving continuous improvement to enhance productivity, reporting accuracy, and strategic decision-making. 
• Lead the business process engineering team in designing and implementing future business and automation processes to support growth and innovation. 

Transformational Leadership: 

• Drive communication and change management efforts, ensuring stakeholders are informed, aligned, and engaged during organizational transformations. 
• Represent the Product and Technology organization in broader corporate strategic initiatives, providing insights and recommendations to executive leadership. 

Program and Business Development: 

• Lead the core program management team, ensuring consistent and effective program delivery aligned with strategic objectives. 
• Partner with Product, Sales, and Partner organizations to drive alignment and execution of business development initiatives, ensuring measurable impact. 

What We Look For in a Candidate

• Bachelor’s degree in Business, Operations, or related field.
• 10+ years of relevant experience.
• 5+ years of leadership experience.
• Ability to quickly establish credibility and rapport with a broad range of executives and constituencies.
• Results oriented with a demonstrated track record of success.
• Experience liaising with multiple operational contacts at executive and management levels.
• Strong Excel, quantitative, and technical skills.
• Experience working for publicly held, US owned, global corporation.

Must-Have Skills & Experience: 

• Extensive experience in a strategic leadership role within operations, program management, or business operations for a large, complex organization.