Director, Thought Leader Liaisons MS/Neurology (remote)

 

Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role:
The Director of Thought Leader Liaisons leads a team of product and company knowledge experts in developing business strategies that build on EMD Serono’s reputation and credibility in the Multiple Sclerosis (MS) and neurology market place. The DTLL is responsible for ensuring the team’s successful execution of long term account plans, improved customer satisfaction, development and strengthening of Key Opinion Leader (KOL) relationships, and service as the N&I product and services experts in delivering superior customer service to MS Centers nationally. 

The Thought Leader Liaison team directly engages Key Opinion Leaders at MS Centers, academic and hospital institutions nationally, acting as the disease state and product expert.  TLL’s are responsible for expanding and building new relationships with emerging thought leaders, serving as the primary liaison between customers and the company, and acting as the interface between the customer and Sales, Marketing and Managed Markets to efficiently address account needs thereby enhancing HQ connectivity.

 

• Articulates and communicates a strategic vision for the TLL team that ensures a culture of performance and accountability.
• Creates and maintains strong working relationships with the MS/Neurology medical community including MS Centers and related physicians. Cultivates Key Opinion Leaders and product advocates in the Academic and MS Community.
• Works cross functionally with medical, marketing and global to ensure clear and consistent exchange of information and alignment on organizational objectives.
• Maintains an excellent level of product and disease state as well as market and reimbursement knowledge in order to develop strategic business plans that drive KOL Product adoption, MS Center loyalty, and Sr. Leadership connectivity.
• Leads and motivates the TLL team by defining clear objectives, allocating resources, and monitoring activities. 
• Identifies and hires top talent and ensures the team has the skills and competencies to be successful in an evolving industry and the therapeutic area by providing ongoing feedback and coaching.
• Coordinates ongoing training for the team to ensure a high level of product and disease state knowledge, large account management, business planning and analysis, presentation skills, and use of marketing tools.
• Identifies and assesses business and personnel related issues which may affect a TLL’s performance and provides appropriate coaching and corrective actions to resolve problems.
• Assesses human resources continuously and ensure that there are available and ready successors for each role.
• Takes a lead role in planning, coordinating and executing all neurology congress meetings (ACTRIMS, AAN, CMSC, ECTRIMS).
• Ensures effective and compliant management of all speaker bureau activities and program implementation.
• Manages regional budgets and accurately reports budget activity to management.  Reporting must include accounting for the proper resource allocation and assessment of outcome. 
• Reviews and approves all regional expenses according to established PHARMA and EMD Serono guidelines.
• Executes successful and impactful regional meetings and actively participate in open presentations and discussions at National meetings.
• Maintains an excellent level of home office and regional interaction to determine and communicate additional market opportunities, as well as create and participate in programs necessary to effectively seize business opportunities (i.e., brand planning, focus groups, field tests, etc).