Support Enforcement Specialist Senior, #W2323

Title: Support Enforcement Specialist Senior, #W2323

State Role Title: Prog Admin Specialist I

Hiring Range: $50,000 - $60,000 per year (salary commensurate with experience)

Pay Band: 4

Agency: Department of Social Services

Location: DCSE DANVILLE

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590M million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

Virginia’s children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school, have high self-confidence, and generally achieve greater success in life.

DCSE’s mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support, and distribution of child support.

Support Enforcement Specialist Sr. serves as a program agent for assigned child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive.

Duties may include locating non-custodial parents; establishing paternity; determining and assessing child support obligations and health care coverage; and ensuring compliance of child and/or medical support orders through a number of administrative and judicial enforcement actions; provides testimony in court proceedings when required. Manages a substantial caseload in volume and complexity, drawing on a range of case management processes to influence noncustodial and custodial parents and to support their children
and will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

• Skill in information collection through interviewing and obtaining and reviewing records, documents and reports.
• Ability to analyze and determine the appropriate action in order to achieve results.
• Ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.
• Works in a considerate and respectful way as a team member to set, clarify and achieve team goals.
• Ability to give guidance to others that promotes teamwork, improving member contributions and team results.
• Skill in effective oral and written communication.
• Ability to work independently: plan, organize, and handle multiple priorities in a case
management/caseload setting.
• Ability to interpret and apply laws, regulations, policies and or procedures to ensure compliance and produce outcomes and results.

Additional Considerations

• Comprehensive knowledge of child support enforcement
• Experience in case management or gathering and organizing client documentation to process financial transactions or maintain case activities.
• Experience