Client Relations Administrator (Hybrid-Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking a Client Relations Administrator in our Edgewood, NY office! In this position you will research and respond in a timely manner to complex or mid to large sized clients with regards to their needs and interests. You will work with the Institutional community as it relates to Proxy Voting. You will act as a client advocate and interface between all departments. You will understand and assist the client with product queries as it pertains to ProxyEdge. This role is part relationship management, part service delivery, part trouble-shooter, and part process improvement implementer.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote.

Responsibilities:

• You will communicate effectively, prioritize tasks at hand and raise issues as appropriate in a timely manner.
• You'll develop an effective working relationship with each team member as well as internal departments, value and use diverse perspectives.
• You will have a strong focus on “starting with the end in mind," breaking work down into process steps, plan, anticipate challenges and identify solutions.
• You'll support and contribute to Broadridge’s client centric culture taking responsibility for client satisfaction and retention.
• You will assist in training new associates on the day to day functions and provide guidance with client inquiries.
• You'll demonstrate the ability to manage multiple concurrent tasks with proficiency.
• You will participate on assigned projects and special tasks as assigned by management within a set timeframe.

Preferred qualifications:

• Experience in a client relations role or equivalent experience.
• Industry knowledge of Proxy is a plus.
• Strong organizational, verbal and written communication skills and analytical skills.
• Very detail oriented, ability to multi-task, prioritize and follow through on tasks to meet deadlines.
• Capability to thrive in a dynamic working environment with a keen attention to detail.
• A self-starter who is highly adaptable, team oriented and results driven.
• Excellent written and verbal communication and presentation skills.
• Proficiency in Microsoft Office Suite (Excel, Access, Word etc.).
• Ability to act in an ethical, professional manner with a client centric focus, and value being part of a diverse team.

Salary range $26.50 - $28.50/hr. Bonus Eligible. 

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings. 
 

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives.

#LI-EP1

#Hybrid

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued,