Project Manager - Senior

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Clarus is a pioneering pet health technology company on a mission to transform the future of pet healthcare. We are dynamic entrepreneurs improving pet health by providing trusted and transparent information across the entire pet health landscape. Join us in shaping a smarter, healthier future for pets everywhere. 

Role Overview

This is an FTE role for a highly experienced Sr. Project Manager who serves as a central execution leader across the business. You will own delivery of complex, cross‑functional initiatives, from product launches and commercialization readiness to internal operating improvements, by driving clarity, momentum, and accountability where structure may not yet exist.

This role is ideal for someone who thrives in fast‑moving environments, is comfortable creating processes (not just following them), and can lead teams through ambiguity to deliver tangible business outcomes.

You will partner closely with Product, Engineering, Commercial, Marketing, Sales, Customer Success, Operations, Finance, Legal, and Leadership to ensure initiatives are aligned, launch‑ready, and executed with rigor.

Key Responsibilities

Cross‑Functional Program & Project Leadership

• Lead end‑to‑end delivery of high‑impact, business‑critical initiatives across Clarus, including new product launches, major enhancements, and strategic internal programs.

• Translate company strategy and leadership direction into clear plans, timelines, dependencies, owners, and decisions.

• Act as a senior execution partner to functional and executive leaders, helping turn ideas into outcomes.

Product Launch & Go‑To‑Market Readiness

• Own cross‑functional launch planning and execution for new products and major releases, including: 

• Integrated launch plans and timelines

• Alignment across Product, Engineering, Marketing, Sales, Customer Success, Ops, and Support

• Definition and tracking of launch readiness criteria and success metrics

• Ensure all workstreams are coordinated and that teams are prepared operationally, commercially, and technically for launch.

• Identify gaps early and drive resolution to ensure launches are on‑time and high quality.

Operating in Ambiguity & Building New Processes

• Drive clarity in ambiguous problem spaces where goals, scope, or pathways may not be fully defined.

• Design and implement lightweight, scalable processes, templates, and operating rhythms to improve execution as the business grows.

• Continuously improve how Clarus plans, tracks, launches, and executes initiatives across teams.

Planning, Tracking & Performance Management

• Build and maintain project and program plans, including milestones, risks, dependencies, tradeoffs, and escalation paths.

• Establish dashboards and leadership readouts that clearly communicate progress, risks, decisions needed, and outcomes.

• Proactively identify blockers and risks; drive mitigation through clear owners and timelines.

Stakeholder Leadership & Communication

• Serve as a primary point of coordination across functions for assigned initiatives.

• Lead working sessions, cross‑functional stand‑ups, leadership reviews, and executive escalations.

• Influence without authority by building trust, aligni