Sr. Manager, Data Operations & Reporting

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

We are seeking a highly skilled and strategic Senior Manager – Data Operations and Reporting to lead the design, execution, and optimization of our data management and reporting functions. This role will oversee the end-to-end data lifecycle, ensuring accuracy, consistency, and accessibility of business-critical information across the organization. The Senior Manager will partner with cross-functional teams to define reporting standards, streamline data operations, and deliver actionable insights that drive informed decision-making. With a focus on data governance, operational efficiency, and advanced reporting capabilities, this leader will play a key role in strengthening our data-driven culture and enabling scalable growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Manage a Global Workforce consisting of Associates in varied US Time Zones, India FTE, and Contractors
• Lead Reporting and Analytics Project Estimations
• Develop Assets for Business Development (RFP, Bid Defense, Implementations) reflective of Best in Class Reporting and Analytics Tools
• Coordinate requirements for Change and New Reporting and Analytics Products between Business Leaders, Project Management Teams, and Developers
• Facilitate prioritization of work utilizing tools such as JIRA and Smartsheet
• Translate  requirements to actionable technical requirements from a Business Operations perspective.
• Develop a deep understanding of EVERSANA Patient Services Systems, Service Offerings (Affordability, HUB, Pharmacy Dispensing, Benefit Verification, Portals/Apps, Others), and Data Assets to facilitate effective, timely, and accurate reporting offerings
• Assist with maintaining and enhancing client specific and standard reporting and analytics documentation.
• Develop and foster Associate Development including expansion of scope and responsibilities for individuals within the existing team. 
• All other duties as assigned.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

Qualifications

EXPECTATIONS OF THE JOB:

• Travel (0%)
• Hours (40 hours per week, 5 days of the week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

Experience and/or Training

• Around10 years of proven experience in the Data Operations and Reporting space
• Curiosity
• Pharmacy, HUB, and/or Large Complex