Sr. Manager, Technical Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Manager, Technical Support in India.

This is a senior leadership role responsible for managing and scaling globally distributed technical support teams within a fast-paced SaaS environment. You will oversee day-to-day support operations while driving strategic improvements in customer experience, team performance, and service delivery excellence. The role combines strong people leadership with operational accountability, requiring a balance of coaching, process optimization, and KPI ownership. You will work closely with global support leadership and cross-functional stakeholders to ensure high-quality resolution of customer issues and continuous improvement of support systems. This position plays a critical role in shaping a high-performance, customer-first culture across multiple teams. The environment is collaborative, metrics-driven, and focused on delivering exceptional enterprise-level support experiences at scale. You will also contribute to talent development, process maturity, and long-term operational efficiency across the support organization.