Manager, Clinical Systems Support

To be successful in this role, you:

• Are a tenacious problem solver and critical thinker who is curious about systems and data technology who possesses the ability to lead the design of innovative solutions.
• Demonstrate a proven track record of supporting and improving major enterprise systems that drive business operations.
• Build successful cross-functional relationships with business operations leaders, IT teams and vendors to deliver effective solutions that meet operational and strategic needs.
• Possess bachelor’s degree in computer science, Engineering, Math, IT, business or related discipline or equivalent experience.
• Possess a minimum of 7 years of professional experience in business solutions or business analysis, operations, process improvement, project management, preferably in a healthcare delivery, community programs or health plan setting. in building data pipelines, platforms, architecture, structures, and data modeling.
• Possess a minimum of 5 years of experience in offering technical leadership and guiding teams that support enterprise systems.
• Have 6 years’ previous experience leading a team as a supervisor or manager.

Essential functions and Roles and Responsibilities:

• Lead a team of Senior Business Solutions Analysts (and Business Solutions Analyst) by driving the design and execution of a rigorous system support and optimization lifecycle process that meets operations and strategic needs.
• Enable the delivery of operational, compliance, regulatory and ad hoc reporting that meets business needs.
• Maintain strong understanding of business and IT priorities, upcoming work across the organization, and system-specific impacts.
• Collaborate with business leaders and key business stakeholders for planning and prioritization, to deliver robust system solutions.
• Oversee all vendor management and oversight activities. Drive positive change in vendor relationships while implementing and monitoring rigorous vendor management practices, including a structured governance process that includes key stakeholder involvement.
• Establishes and documents support model standards and disciplines.
• Promote best practices and guide the team toward continuous improvement.
• Provide budget recommendations to leadership necessary to fulfill ongoing and new projects and ongoing support.
• Accountable for all facets of team management and development, including performance monitoring and reviews, resource allocation, career development, and training.
• Represents CHPW with external partners, vendors and stakeholders.
• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.

Knowledge, Skills, and Abilities:

• Knowledge of healthcare business processes, health plan operations and healthcare data.
• Knowledge of care management workflow systems, clinical data integration platforms, or other health information systems required.
• Knowledge of Information Technology best practices for system support, configuration and reporting management.
• Working knowledge of information reporting tools, such as SQL and Tableau preferred.
• Project management skills, including effective project planning, project tracking, and project communication skills.
• Verbal and written communication skills and ability to present information to executive level leadership.
• Critical-thinking and problem-solving skills.
• Interpersonal skills that enable relationship building with all levels of a health care organization.
• Ability to set performance expectations, coach for performance success, and achieve department and company objectives.

As part of our hiring process, the following criteria must be met:

• Complete and successfully pass a criminal background check.

Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant’s criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees.

• Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
• Vaccination requirement (CHPW offers a process for medical or religious exemptions)
• Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Compensation and Bene