REGIONAL DIRECTOR of OPERATIONS

 

 

 

Salary: $120,000 -$150,000

Other Forms of Compensation: Bonus + car + benefits + RELOCATION ASSISTANCE 

 

Think Fresh! Lead with Excellence!

 An industry leading hospitality food service group, Unidine is driven by its exceptional people sharing their passion, creativity and talent to craft memorable guest experiences. Unidine’s commitment to scratch cooking, innovative programs, venue concepts and services continues to push boundaries and modernize dining programs for hundreds of clients around the nation. Our restaurants, bars, cafeterias and bistros offer a place for guests to enjoy something extraordinary. That is why we believe that using the freshest ingredients makes for the best dishes, staying ahead of industry trends pushes us to be innovative, and giving team members the right tools and resources helps them to perform their best. Come and join our award-winning team!

 

As the Regional Director of Operations, you will be responsible for the overall operation, growth, and ensure financial commitments are achieved across the region. You will provide the vision and strategic leadership to drive patient and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional facilities to provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and to identify areas of opportunity. This role requires a strong background in food and beverage management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding patient experiences.

Account Management & Client Relations:

• Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets patient needs.
• Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.
• Actively participate in food service-related committees within assigned facilities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the location.
• Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
• Flexibility to travel between facilities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that hospital staff are given ample opportunity to schedule themselves to attend.
• Drive patient satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
• Review patient surveys for service concerns and work with the Director of Dining Services and Chefs to address and resolve going forward.
• Understand and leverage company support teams and systems to meet region Key Performance Indicators
• Ensures that accounts complies with regulatory agencies, including federal, state, and JCAHO.
• Collaborate with department heads, executive chefs, patient service managers, and other team members to create innovative menus and dining concepts that meet and exceed patient expectations.

Business and Financial Acumen:

• Ensure responsible financial management of assigned facilities. In partnership with leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets.
• Timely completion of all daily, weekly or monthly reports as required by clients and outlined in the corporate policy and procedures.
• Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts.
• Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences.
• Coach an