Client Success Manager (Travel Team)

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

 

Purpose Statement

The role of Account Manager is responsible for the overall customer experience and retention of a portfolio of managed corporate accounts.

Key Accountabilities and Outcomes

•    Establish and maintain relationships for a designated client portfolio; conduit of various levels of corporate/TTT relationships
•    Manage client portfolio to include: client retention, contract negotiations, RFP participation, and vendor relations
•    Identify, recommend, and support program growth opportunities and program improvement including business consolidation and sale of TTT products and services for profitable value-adds.
•    Review and understand client data and reports; generate basic reports as needed
•    Conduct Account Reviews and make recommendations to establish and achieve travel goals, identifying areas for client cost-savings and cost-containment, communicating industry best practices, consulting on travel policy enhancements, and reinforcing TTT’s over-all value to the client.
•    Support client sourcing negotiations and negotiate on behalf of the client as requested
•    Participate in new client implementation process as directed. Partner with TTT Implementation lead and consult with client on best practices for travel policy, rule creation, and other program aspects.
•    Support TTT’s strategic communication plan with recommendations for client engagement and education. Assist in the development and execution of communications as directed.

•    Monitor customer issues at a program-level and address them in partnership with area representatives as needed and in a timely manner.
•    Maintain customer information in CRM database.
•    Participate in a variety of industry groups and networking events

Knowledge, Skills, and Experience

HS or GED required with a B.A. degree or equivalent desired

Experience managing or supporting corporate travel preferred

Understanding of core managed travel systems and their interconnectivity: Global Distribution Systems, online booking tools (SAP Concur), mid-office platforms, reporting, back-office, etc.

Enterprise-level knowledge of SAP Concur Travel & Expense, including  a complete understanding of the platform’s strategic capabilities and a an advanced understanding of its operational capabilities.

Competence in Microsoft applications: Word, Excel, Teams, etc.

High-touch customer service skills

Presentation and communication skills: written, oral, and virtual

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COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

 

Annual Range/Hourly Rate

$62,305.00 - $84,295.00

 

 

 

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposin