Workday Business Analyst Lead

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

AECOM has a position available for a Workday Business Analyst Lead to be based in one of any of AECOM's locations in the United States or Canada. This position offers  the flexibility to work from a virtual / home location 100% of the time. 

Job Responsibilities include, but are not limited to the following:

• Advanced user of Workday, Service Now
• Experience with Oracle, SharePoint, MS Office
• The Lead will represent business needs and facilitate end user feedback to influence Workday configuration and enable self- service adoption.
• Owns AMER regional backlog and prioritization of enhancements and incidents.
• Responsible for ensuring Workday security model is configured to meet needs for AMER region.
  • Consult with end users on needs, provide solutions or develop requirements to create new roles, decommission old roles, or edit existing roles.
• Collaborates with counterparts in other regions to align on needs and push forward globally aligned and focused changes.
• Works with Workday technical support team to develop requirements, test configuration, and vet with key regional stakeholders.
• Facilitate escalations and issues with Workday service, incident, and enhancement tickets.
• Responsible for finding patterns and themes to drive change in our processes and configuration and improve user experience.
• Regional liaison between Workday support model and HR/Business users.
• Workday power user and subject matter expert, research and investigate Workday system issues, gather data to support new enhancements, service requests and incidents.
• Partner with other critical teams such as IT and Finance, and represent the AMER region’s needs for enhancements, incidents, and service requests for other existing or new systems that connect to Workday.
• Collaborate with HR centers of excellence teams and business facing HR teams around Workday process efficiencies, and advocate needs to drive solutions.
• Partner with key stakeholders on change management and communication strategies related to Workday enhancements and releases.
• Research and investigate: Solve complex issues with limited direction, Continually build relationships and share ideas within the Workday Business Analyst team.
• Continuous understanding of strategic priorities and ability to influence others to stay aligned,

Qualifications

Minimum Requirements

• BA/BS and 8+ years of relevant experience or demonstrated equivalency of experience and/or education.
• Relevant experience includes:
  • Experience using HR Technology within the Workday HCM system; identifying and diagnosing i