Manager, IT Operations

We are looking for a sharp, experienced and driven IT Operations Manager to join our fast paced and rapidly growing SaaS startup organization in Denver, CO. This role will allow you to sharpen your existing team management skills while giving you the opportunity to build new expertise as you provide support to a diverse local and remote staff.  As Manager you will be expected to take ownership of the internal IT function, support team, and high-impact projects, tasks, and cross functional team deliverables.  You will gain knowledge and experience through work with software and hardware solutions inside, and outside of, your comfort zone, partner with team members to solve complex technical issues, as well as being provided an excellent opportunity for career growth.  This is an exciting startup with an existing and well functioning support team that will provide you with an opportunity for career growth as you support the continued growth of the company.

What you’ll do:

• Manage a small but dynamic team of IT Support techs and engineers
• Ensure that BAU and project work is managed effectively; prioritizing and escalating work as needed
• Serve as the primary IT point of contact and as a backup for other team members as required.
• Establish and maintain working relationships with internal teams to understand, prioritize, and effectively deliver IT Support requests and projects.
• Develop objectives, key indicators, and roadmaps for the IT function
• Review high priority change management requests as delegated.
• Manage IT projects, resources, and team members
• Develop and document the IT Support problem-solving process 
• Develop and contribute to knowledge base articles for end user reference.
• Manage IT asset inventory and lifecycle management program.
• Provide coaching and development for IT support staff.

Your Experience

• 3+ years of experience directly managing others in IT operations
• Excellent people management and team building skills
• Experience in a high growth organization or startup environment.
• Familiarity with common IT service management tools.
• Experience with IT program buildout in a rapidly growing organization
• Knowledge of Apple Products operating systems, hardware, and software.
• Previous experience managing support for SSO systems and workflows, Google Workspace Suite of productivity tools, Slack, Zoom (or other team Conference\Collaboration systems), and other cloud services.
• Previous experience managing a centralized device management system for endpoints such as Rippling, JAMF, or Kandji.
• Ability to to ensure that assigned tasks and projects for the team are completed timely
• Strong problem solving and analytical skills.
• Comprehensive verbal and written communication skills.

About us:

AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.

We’re a new-school solution tackling an age-old, ubiquitous problem with smart technology and  automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.

Salary:

Denver/Boulder Metro

$130,000 - $165,000 plus bonus

Additionally, this role is eligible to participate in AgentSync’s equity program.

100% Company Paid Healthcare Insurance (for you and dependents)

• Medical
• Dental
• Vision
• Parental leave and return to work childcare stipend

Financial Benefits

• 401(k) retirement savings plan

Other Benefits

• Unlimited PTO
• 12 paid holidays per year