Credentialed Veterinary Technician – Patient Care Advocate

Department: General Practice Hospitals

Employment Type: Full Time

Location: Raleigh Community Animal Hospital

Reporting To: Gaitlin Ives, Practice Manager

Description

• Greet clients and patients with professionalism and compassion, ensuring a positive experience from arrival through discharge
• Obtain accurate patient histories and document presenting concerns
• Prepare patients for examinations and treatments
• Communicate treatment plans, estimates, and discharge instructions clearly under veterinarian guidance
• Reinforce client education related to preventive care, diagnostics, and follow-up recommendations
• Act as a liaison between clients and the medical team to support clear communication and trust

• Assist veterinarians during exams and treatments, including safe patient restraint and exam room preparation
• Support appointment flow by managing patient movement and minimizing wait times
• Assist with diagnostic preparation, sample handling, and coordination of in-house or reference lab testing
• Support drop-off and urgent care workflows by coordinating patient updates and client communication
• Prepare and maintain exam rooms, equipment, and supplies according to hospital protocols

• Accurately document patient information, services rendered, and client communications in the practice management system
• Support scheduling and front desk workflows as needed to optimize hospital capacity
• Assist with follow-up outreach, reminders, and rescheduling efforts
• Maintain hospital cleanliness, organization, and adherence to safety and infection-control standards
• Perform additional duties as needed to support hospital operations and team success

• To support patient safety and long-term success, this role includes a 120-day ramp-up period. During this time, team members complete onboarding, training, and LevelUp program requirements, and work toward validated competency in role-specific clinical skills.
• Appointment volume, workflow responsibility, and senior-level expectations are introduced progressively and aligned to demonstrated competency and readiness not immediately upon hire.

Ideal Candidate

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
• Energetic people-and-pet person with excellent work ethic and social and organizational skills
• Be compassionate/caring
• Willing to work flexible hours including weekends
• Can work individually, as well as on a team
• Self-starter personality that can complete daily tasks without the need for constant direction

Skills, Knowledge, & Expertise

• Clinical & Technical Skills
  • Confident, safe handling and restraint of dogs and cats of varying sizes, temperaments, and medical conditions
  • Ability to recognize patient stress signals and apply low-stress or fear-free handling techniques
  • Experience supporting examinations, treatments, procedures, and basic nursing care under veterinary supervision