Annual Enrollment Customer Service Rep

Company Description


The Annual Enrollment Client Service Representative provides high quality client and member-focused service using knowledge of plans, products, systems, and procedures to meet or exceed client and member expectations.
Answering questions and resolve issues based on phone calls, e-mails, and internet inquiries from members and clients; access information from a variety of systems and references; and focus on identifying problems and achieving the best solution.

Qualifications:
• Must be available to work an 8 hour shift anytime between 7:00am - 7:00pm, Monday through Friday. We will not be able to work around school schedules.
• Must Pass Typing and Grammar - 35 words per minute
• Must Pass Background Check
• Assignment will be from September 2025 through January/February 2026
• Successful candidates must demonstrate a strong customer service focus with previous inbound call center experience.
• Effective verbal and written communication skills.
• Attention to detail and accuracy.
• Analytical skills.
• Positive, helpful approach to problem solving.
• Excellent listening and probing skills.
• Intermediate skills in Microsoft Office Suite including Excel.

Responsibilities:
• Answers questions and resolves issues based on phone calls, emails, internet inquiries from members, clients and others while maintaining consistent quality.
• Research and respond to enrollment issues.
• Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.
• Receive, distribute and/or own tasks including resolution and appropriate customer support.
• Effectively document and track contacts with participants, clients and vendors.
• Ensure all interactions with customers (both internal and external) are professional and courteous.
• Escalate appropriate referrals, complaints, grievance and appeals according to client requirements.
• Educate participants, clients and others on self-service options.
• Assist in preparation of daily, weekly or monthly reports.
• Update member data including dependents, change of addresses, etc., ensuring data integrity.
• Completes tasks, generates letters and files associated paperwork.
• Effectively interact with all team members for purpose of resolving participants' or clients' needs.
• Special projects and other duties as assigned.
Equal Opportunity Employer: including disability and vets


Empyrean is an Equal Opportunity Employer: including disability and veterans