Clinical Applications Specialist II (Ultrasound)

Working Location: California, San Francisco; California, Oakland 

Workplace Flexibility: Field

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

 

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

 

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

 

We deliver on our purpose and our core values by staying True to Life.

Job Description

Provides equipment training, clinical case support, education, as well as knowledge and expertise in the sale and marketing of Ultrasound products and to the improvement of those products. 

Job Duties

• Assists the sales organization in demonstrating and selling all ultrasound products by providing the technical expertise of ultrasound
• Provides the technical expertise in installation of customer products and provides extended on-site support and/or training to customers as appropriate after installation
• Troubleshoots, identifies and corrects as possible and appropriate, any equipment related adjustments, functions, or problems. First tries to troubleshoot over the phone prior to going on site. Initiates Technical Support, repair or other appropriate response to any issue beyond the Specialist’s clinical expertise. 
• Provides training to Olympus personnel as required, using appropriate training materials and methods to support the Sales Training and/or Marketing Departments.
• Supports customer education courses and activities related to the clinical usage of ultrasound products.  Participates at meetings, shows, and conventions as required, to demonstrate and promote ultrasound products.
• Reports any problems, needs, ideas, etc. related to product and or techniques to the appropriate Product or R&D Manager.
• Maintains working relationships with all levels of the sales organization and other support functions, such as customer service and repair, operations, field service engineering and administration.
• Establishes and maintains relationships with physicians, nursing management and personnel and other associated personnel at the customer level.  
• Develops and maintains effective knowledge of competitive products and provides input to management.
• Performs other related duties as assigned.

Job Qualifications

Required:

• Registered Diagnostic Medical Sonographer, RDMS required. Radiology Technologist, RT(R) a plus. Maintains all certification and/or registrations.
• Registered in at least two modalities, one of which should be Abdominal (others may include Vascular, Cardiac, OB/GYN, etc.)
• Previous business experience in product demonstration, installation, and usage instruction
• Minimum of three years clinical applications experience in ultrasound.
• Must be able to travel extensively.

 

Preferred:

• Bachelor’s degree in related field preferred 
• Gastroenterology background useful and preferred.
• Ability to effectively communicate and educate physicians, nursing and sales personnel essential
• High level of personal organization
• Excellent communication and interpersonal skills
• High level of customer interaction and customer service support
• Independent work ethic 
• Individual and team oriented
• Consistently exceeds customer satisfaction and expectations of both internal and external customers

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive Medical, Dental, Visions coverage effective on start date
• 24/7 Employee Assistance Program
• Free virtual live and on-demand wellness classes
• Work-life balance supportive culture with hybrid and remote roles
• 12 Paid Holidays
• Educational Assistance
• Parental Leave and Adoption Assistance
• Volunteering and charitable donation match programs
• Diversity & Inclusion Programs including Colleague Affinity Networks
• On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations

 

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks.

The anticipated base pay