Manager, Patient Transport Services

Overview

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Description

Overview:

• The Manager of Patient Transportation is responsible for overseeing and coordinating all aspects of patient transport services within their assigned facility and/or sector(s).
• This role ensures the safe, timely, and efficient movement of patients throughout the hospital, including admissions, discharges, and rapid responses (if applicable).
• The manager supervises the patient transport team, collaborates with various departments, and ensures compliance with all relevant regulations and best practices.

Key Responsibilities:

1. Supervision and Leadership:

• Manage and lead the patient transport team, including hiring, training, scheduling, and performance evaluations.
• Manage labor productivity, expenses and budget including payroll.
• Foster a positive and professional work environment that supports team collaboration and individual growth.

2. Operational Oversight: 

• Develop and implement protocols and procedures for patient transportation to ensure efficiency and patient safety.
• Develop department goals for patient transport team and individualized goals for leads, supervisors and transporters.
• Oversee the day-to-day operations of the patient transport department, including the assignment of transport requests and management of transport equipment. 
• Monitor and analyze department performance metrics, ensuring targets for timeliness and patient satisfaction are met.
• Produces and distributes reports on performance metrics, staffing models and volume to department leaders as requested.

3. Coordination and Communication: 

• Collaborate with medical staff, nursing units, and other departments to coordinate patient movements and address any issues or concerns.
• Serve as the primary point of contact for patient transportation issues, resolving problems and making decisions in a timely manner.

4. Compliance and Safety: 

• Ensure that all transport activities comply with healthcare regulations, facility policies, and safety standards.
• Conduct regular audits and inspections of equipment and transport practices to maintain high standards of safety and hygiene.

5. Budget and Resource Management:

• Manage the department budget, including procurement of transport equipment and supplies. 
• Optimize resource utilization to balance cost control with the need for high-quality patient transport services.

6. Quality Improvement: 

• Develop and implement continuous improvement initiatives to enhance the efficiency and effectiveness of patient transport services.
• Collect and analyze feedback from patients and staff to identify areas for improvement and implement changes as needed.

7. General Transport:

• This position will be required to work in transport in times of high volume and/or staff shortages.
• Responds immediately to emergent patient situations, initiates emergency life-saving techniques such as CPR using high quality resuscitation Basic Life Support
• Must complete training upon hiring as related to appropriate PPE use, patient moving techniques, basic life support, patient equipment care training for telemetry boxes, IV pumps, and more.

Qualifications:

• Education: Bachelors degree in Healthcare Administration, Business Management, or a related field preferred.
• A combination Equivalent experience may be considered.
• Experience: Minimum of 3-5 years of experience in healthcare, patient transport services or closely related industry, with at least 2 years in a supervisory or management role.
• Skills: Strong leadership and interpersonal skills, excellent organizational and problem-solving abilities, and effective communication skills.
• Basic Microsoft office skills preferred.
• Knowledge: Familiarity with healthcare regulations, patient safety standards, an