Global Services Delivery Lead

Company Description

Syngenta Group is one of the world’s biggest agricultural technology companies, with roots going back more than 250 years. With more than 59,000 employees, operating in more than 100 countries, the company strives to transform food production through Regenerative Agriculture - a science-driven, technology-enabled approach to improve soil, deliver high productivity and high-quality food, help fight climate change and restore lost biodiversity. Syngenta Group, which is registered in Shanghai, China, and has its management headquarters in Switzerland, draws strength from its four business units: Syngenta Crop Protection, headquartered in Switzerland; Syngenta Seeds, headquartered in the United States; ADAMA®, headquartered in Israel; and Syngenta Group China. Together, these businesses provide industry-leading ways to serve customers around the world.

Job Description

The Global Services Delivery Lead will be accountable for the design, implementation, and operational performance of global HR service delivery across the employee lifecycle. This role ensures that services are delivered reliably, efficiently, and in alignment with business needs, leveraging technology, automation, and data-driven insights to enhance employee experience and productivity.

We all have a critical role to play and add value. Here is how this role will help:

• Define and execute the global HR service delivery strategy in alignment with organizational goals.
• Lead Global transformation agenda to evolve our delivery strategy, optimize simplify processes, enhance automation, and improve service quality.  
• Own the service delivery model and ensure alignment with global frameworks and compliance standards, and risk management.
• Drive the development, execution and evolution of a holistic employee experience strategy, in close collaboration with the GSS organization, ensuring alignment with leading external benchmarks and organizational objectives. Leverage data, feedback, and to continuously
• Partner with Global and regional HR Operations organization to shape and continuously improve the end-to-end employee experience, drive scalability and efficiency.
• Oversee end-to-end delivery of HR services across geographies, ensuring consistency, scalability, and quality.
• Monitor service performance through KPIs and SLAs, driving continuous improvement and issue resolution.
• Manage strategic third-party vendors and outsourcing partners, ensuring robust service performance, commercial efficiency and service governance.
• Lead and develop a team of senior professionals, fostering a culture of accountability, inclusion, innovation and growth mindset.
• Build and maintain strong relationships with internal stakeholders including COEs, HR Digital, regional HR teams, GSS and business leaders.
• Lead change management efforts to embed new ways of working and ensure successful adoption of service enhancements.

Qualifications

At Syngenta we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves. 

You will be a great fit if you have:

• Master’s degree in Human Resources, Business Administration, or related field.
• Fluent English language knowledge; additional languages a plus.
• Minimum 15 years of professional experience, with at least 5 years in global HR service delivery or operations.
• Proven track record in leading complex, transformational projects across multinational environments.
• Experience managing large teams and vendor ecosystems in a matrixed organization.
• A strategic mindset with proven ability to drive execution and deliver measurable results.
• Comprehensive knowledge of HR processes, service management principles, and digital transformation.
• Strong analytical capabilities and experience in strategic decision-making and problem-solving
• Outstanding stakeholder management skills.
• A collaborative leaders