Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Job Description

• What you get to do: 

  •  Collaborate with Retail Senior Leadership and Corporate Merchandising to execute product strategies that bring our stores to life and create lasting memories for our guests. 

  • Provide leadership and strategic direction for both the Inventory Control and Visual Merchandising teams. 

  • Ensure efficient flow of goods from the Warehouse to all Retail and Photo locations by working with Area Managers to monitor and maintain appropriate min/max inventory levels. 

  • Oversee the planning and execution of annual physical inventory to ensure accuracy and accountability. 

  • Develop store Bubble Plans and partner with the Visual team to deliver compelling displays that enhance the guest experience and drive sales. 

  • Assist Senior Leadership with weekly reporting and presentations to Corporate Merchandising. 

  • Oversee the ordering process of all consumable products in Merchandise. 

  • Assist Visual Merchandise on large scale seasonal product sets and store refreshes. 

  • Ensure appropriate signage and messaging is in place to support merchandise initiatives and promotions. 

  • Plan and execute artisan signing events featuring Guy Harvey, Furrybones, and Precious Moments. 

  • Maintain healthy inventory levels by facilitating store-to-store, inter-department, and park-to-park transfers. 

  • Work closely with Corporate Merchandising to identify and resolve product gaps through strategic initiatives. 

  • Own the Mail Order process by professionally replying to guest emails or completing phone purchases. 

  • Support the Busch Gardens Pin Trading program by ensuring locations maintain and update pin boards and ambassador lanyards, communicating new pin releases, and coordinating quarterly Pin Trading events. 

  • Partner with Marketing to showcase new products and promotions across Busch Gardens’ social media channels, driving guest engagement and awareness.  

  • Assist Warehouse and in-park locations as needed. 

  • Coach and course correct negative Ambassador behaviors, as needed. 

  • Complete other duties as assigned. 

   

  What it takes to succeed: 

  • At least 18 years of age. 

  • High school diploma required; college degree preferred. 

  • Must have a minimum of one (1) year management/supervisory experience. 

  • Theme Park or high-volume retail experience preferred. 

  • Dependability, integrity, and organizational skills are a must. 

  • Ability to set priorities and adjust based on additional and unexpected tasks. 

  • Ability to multitask many projects/tasks at the