Field Service Projects Team Manager -Boston

We are looking for a Field Service Projects Team Manager to join our Industrial Measurements Field Service team at Vaisala Inc. located in Woburn MA. Step into a pivotal role where your leadership advances field service excellence: As our Field Service Projects Team Manager, you'll have the opportunity to lead a team dedicated to delivering high-quality projects on schedule and within budget, directly enhancing customer satisfaction. 

 

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.  

 

Why join us? 

 

Embrace the flexibility of hybrid work in this dynamic role, where you will lead and collaborate with a remote team of experts dedicated to advancing our groundbreaking monitoring solutions. Preference will be given to candidates who reside in the Boston area for a hybrid schedule. We will consider fully remote for the right candidate in another state. Ability to speak Spanish and Portuguese considered a plus!

 

What's your role? 

 

You will join our Industrial Measurements Field Service team, comprised of skilled professionals. In collaboration with the team, you will ensure all aspects of each project align, while also taking ownership of customer relationships to ensure successful project execution and closure. In this role, you will work closely with Field Service Engineers, Technical Specialists, Account Managers, Project Engineers, and Sales Managers. You will report directly to Michael Fagundes, Head of Field Service. 

• Manage project timetables, customer requirements, site readiness, milestones, work orders, deadlines, and resources to maintain project scope and profitability. 

• Collaborate with cross-functional teams to optimize resource utilization and balance workloads. 

• Facilitate stakeholder collaboration to resolve conflicts, solve problems, and ensure effective communication and organization following good documentation practices. 

• Oversee multiple projects simultaneously, from small system deliveries to larger Vaisala systems, and support future project needs for Power and Liquid Measurement products. 

• Work closely with the Sales team to support opportunity reviews, provide accurate project quotes, respond promptly to bid requests, and ensure diligent project closure. 

• Support and develop process improvements to enhance workflow efficiency, with some travel required (>5%). 

 

What will you bring? 

 

• Bachelor's degree and/or 2 years of related experience in a technical field. 

• Project management experience preferred. 

• Experience managing subcontractors. 

• Proficiency with workflow management and order processing systems, ideally SAP/S4 and Salesforce. 

• Experience working with remote resources is a plus. 

• Experience working with FDA-regulated life science customers is a plus. 

• Knowledge of Quality Management Systems is a plus. 

 

For additional information please contact Michael Fagundes, Head of Field Service. Please note that applications sent via email cannot be processed due to privacy reasons. The recruitment process consists of 2 or 3 meetings, including a discussion with the team members . 

 

Ready to take every measure for the planet? Apply at the latest on July 19th, 2024 via the application form. 

 

 

 

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spendin