Account Manager

Description

POSITION SUMMARY

The Account Manager role is designed to be a one-stop-shop to ensure order fulfillment, prompt and professional communication, along with accuracy in orders and invoicing, as well as problem-solving as issues arise for our customers. Will require occasional work from home and after regular business hours to handle issues as they arise.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

1. Ownership for multiple customers both within and external to the facility in handling orders from receipt to billing/invoicing and all points in between.
2. Daily communication with customers via email, phone, or in person
3. Ensures data accuracy for order information in 3PL
4. Coordinates communication between Operations and customer for orders, issues, and changes.
5. Coordination with Sales, Facility Management, and Operations Supervisor to ensure successful launch and successful structure for efficient service.
6. Customer reporting of KPIs, both internal and external for customer performance
7. Regular and predictable attendance
8. Addressing issues in professional and courteous manner, both internal and external

OTHER SIGNIFICANTJOB FUNCTIONS INCLUDE:

1. Additional duties as assigned

Requirements

REQUIRED EDUCATION / EXPERIENCE

• Bachelor’s degree (preferred)
• 2+ years of Customer-Facing experience

PREFERRED EDUCATION / EXPERIENCE

• Bachelor’s degree (AND/OR) 2+ years experience

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Microsoft office
• Proficient in excel and outlook
• 3PL experience is a plus
• Fluent reading and writing English required
• Hazmat shipper certification a plus  

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Ability to Multi-task
• Team-oriented
• Strong customer service skills
• Communication, both verbal and electronic, in a professional manner
• Excellent Organizational Skills
• Excellent Problem-Solving Skills
• Continuous-improvement Mindset
• Lean Six Sigma methodology 

PHYSICAL DEMANDS

Ability to lift up to 30 pounds for assessing hazmat shipments.

Mostly computer work with phone and email communication

WORK ENVIRONMENT 

Office environment

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.  
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.