Multimedia Operations Engineer

Corporate Title: Analyst/Associate

Department: Technology

Location: New York

 

The pay range for this position at commencement of employment is expected to be between $110,000 and $120,000/year*

 

Company Overview

 

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

 

Aon’s Benefit Index®: Nomura’s benefits rank #1 amongst our competitors

 

Role Responsibilities

 

The AV/VC Support Specialist role will support and collaborate with the customers management team and other departments to deliver an array of managed services surrounding the utilization, operation, and implementation of Audio Visual/Video Conferencing. This role will facilitate the customer's AV/VC needs both in-person and virtually.

• Own, support, maintain and troubleshoot industry leading AudioVisual & control systems for customer's conference rooms/centers, multipurpose rooms, Unified Communication (UC) & cloud platform
• Perform routine in-person & remote preventative maintenance testing and problem diagnosis of fully integrated, state-of-the-art AV/Control systems comprising of but not limited to video & audio conferencing, video switching, digital video transport, projection, sound & microphone reinforcement, audio distribution, scheduling panels, etc
• Assist with customer meetings/functions that require use of existing AV infrastructure including but not limited to audio & video conferencing, webinar's & webcasting, visual display, and control system operations (Crestron, Cisco, etc)
• Setup, run and breakdown of live events and affiliated AV equipment
• Prepare and stage systems for Quality Control testing as applicable
• Responsible for troubleshooting hardware and applications, providing technical support & problem solving
• Work with IT and cross-functional business partners to support scalable and leading-edge A/V systems
• Collaborates with Desktop Group, Systems Administrators, Facilities, Voice Operations to ensure customer satisfaction
• Works with external/internal teams to plan, implement and support global office builds & integrations as needed
• Provides timely resolution of problems or escalation on behalf of customer to technical staff or management
• Provide client training as needed
• Exhibits a high level of professionalism and is passionate about providing outstanding customer service
• Document's status of issues and provides updates to management, team and end users
• Maintains standard operating procedures, best practices and customer service guidelines
• Drives quality and adherence to best practices within the team

 

 

Skills, Experience, Qualifications and Knowledge Required

 

• Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex audio/video/control/UC systems and backend IT/networking infrastructure
• Demonstrates intermediate to strong technical skills in Networking - TCP/IP, routed networks, video/audio across IP, and issues which can disrupt video/audio traffic
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