Account Manager with German

Starting 2023, the LSEG Customer Connect (LCC) team is rapidly growing its footprint in Gdynia with a new Sales and Account Management hub tailor-made to maintain deep customer relationships to drive account revenue retention and growth.

We are looking for a new Account Manager to join our team with multifaceted strengths to handle a defined book of business of clients in EMEA – spanning across various customer segments.

Key Accountabilities

• strategically develop client relationships for a portfolio of 150+ customers

• retain clients and grow revenue across your book of business

• keep a strong rolling sales pipeline, look for up-and cross-sell opportunities at all times

• govern effective collaboration with Customer Success Managers, Proposition Sales Specialists, and other internal partners to reach sales goals

• connect client use cases to our solution offering and be your clients go-to person

• drive product migrations and projects seeking service improvement

• log your efforts and results to ensure accurate sales & cancel forecasting

What do you need to bring?

• fluency in English and German to support clients

• live in or be willing to move to the Tricity area – our office is in Gdynia and our hybrid model is a 3-day office week

• relevant work experience or a strong sense for account management, sales, marketing, or similar, relationship-based roles in a customer supporting environment.

• good understanding of or strong curiosity about the financial services industry

• ambition & passion for ‘the new’

• a good appetite for success

• technical competence, self-starter demeanour

• outstanding communication skills, both verbal and written

• outgoing personality and thriving in a dynamic, vibrant environment

• ability to spot customer trends and strategies

• sense of accountability & timely reaction and the ability to prioritize tasks to maximise your impact

• willingness to go through a dynamic learning path over quite a few months

• team-spirit and friendly demeanour

• Our guidelines suggest prior work experience, while we look forward to applications from candidates who display a growth mindset and have a fair set of skills connected to the position.

What will you do in your first few months?

• organically grow in a bold, fast-paced environment

• embrace your in-office and online onboarding journey

• raise your questions, concerns and needs to own your journey to success

• meet and bond with your Sales and Account Management team in Gdynia and beyond (several hundred potential new colleagues)

• work with the Sales and Account Management team, mentors and your leader towards building your professional AM persona

• build your internal network and learn to navigate it to get things done

• develop a general, solid understanding of our Financial & Risk solutions offering and articulate it relevantly towards clients, speaking ‘their language’

• familiarize yourself with our internal tools

• learn how to position add-ons, products & solutions to generate strong interest in our offering

• build relations by organising plenty of virtual client meetings

• contact all of your customer base and learn to skilfully navigate through difficult and easy client conversations

• build strategies to retain your customers and to meet their needs

• learn how to be in control of a conversation

• start building your sales pipeline

• develop your personal brand, be a well-versed representative of our company to the outside

YOUR PACKAGE WHEN JOINING GDYNIA TEAM 

• Bonus: Quarterly or annual bonus plan assigned to every position

• Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program

• Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali

• Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available

• Reward and Recognition: additional awards and vouchers available for extra achievements

• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague

• Development: E-learning platforms access with a range of training and certified courses

• LSEG Products: availability to access to real-time econ