Senior Program Manager

We are seeking an experienced and analytical Senior Program Manager to join our Managed Services team. This role is central to our strategic program planning and performance management within our services delivery business. You will play a critical part in leading projects to accelerate adoption our private and public cloud services by managing risks, resolving issues, and ensuring quality deliverables. As a cross-functional contributor, you will work closely with various departments, including product, engineering, marketing, and operations, to ensure all program elements are delivered as planned. This role is ideal for someone with a strong program management background, a passion for data-driven decision-making, and an ability to bridge program analysis with operational and strategic objectives. You will utilize your strong communication, problem-solving, and organizational skills to influence decision-making and lead teams to successful outcomes.

 

Key Responsibilities

Program Planning & Management

• Plan, research, analyze, and assess projects to formulate plans and recommend effective strategies for meeting cost, schedule, and performance objectives.
• Support cost and schedule reduction activities for development and delivery efforts.
• Provide support to program leadership to facilitate successful contract/agreement execution.
• Analyze overall program health and advise program leadership on options to maintain cost, schedule, and performance objectives.
• Oversee multiple projects, project teams, and ensure program goals are reached.
• Support medium-to-large scale programs from initiation through to successful completion, ensuring projects are delivered on time, within scope, and on budget.
• Develop detailed project plans, manage schedules, and allocate resources effectively to ensure program milestones are met.
• Maintain organizational standards of satisfaction, quality, and performance.
• Interact with internal and external representatives at various levels concerning resolution of technical and scheduling issues.
• Identify program risks and provide leadership in developing solutions.

Stakeholder and Team Management

• Build and maintain relationships with key stakeholders, including executives, product managers, and cross-functional teams, to ensure alignment and transparency throughout the program lifecycle.
• Work closely with teams across various departments, including product, engineering, marketing, and operations, to ensure that all elements of the program are delivered as planned.
• Ensure technical leadership and excellence is maintained by participating in the planning, attraction, selection, retention, and development of the required management, professional, and technical talent.

Risk and Financial Oversight

• Manage potential risks, proactively addressing issues and escalating when necessary.
• Track dependencies, issues, and changes to keep the program on track.
• Monitor program budgets, track expenditures, and ensure that financial targets are met while maintaining program quality.

Reporting and Communication

• Provide regular updates to senior management, stakeholders, and team members on program status, risks, and issues.
• Create and deliver program reports, presentations, and other communication materials

Continuous Improvement

• Drive process improvements within the program management function, identifying opportunities to enhance efficiency, collaboration, and program success.

 

Qualifications

• A bachelor’s degree in Computer Science, Business, Engineering or a related field
• Advanced degrees, MBA or related degree is highly valued
• Minimum of 5 years’ experience as a Program Manager, managing technical projects in the services delivery area
• Ability to navigate organizational dynamics to drive effective team alignment.
• Results-oriented with the ability to focus on program success and long-term organizational goals.
• Adaptability and resilience in a fast-paced and ever-changing environment.
• Demonstrates technical expertise and application of program management principles, concepts, and practice as well as program management and leadership skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines or milestones.
• Strong communication, leadership, presentation, interpersonal and analytical skills are required to enable an effective interface with other departments, all levels of management, professional and support staff, customers, and prospects.
• Knowledge of h