Customer Care Agent

Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601   

 

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future.  Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending.  Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

To learn more about Purpose Financial visit Purpose Financial Website.

 

Position Summary

This position reports to the Customer Care Mgmt. Team and, is responsible for servicing Advance America customers with support via all channels of communication.  This includes providing service and support for all products and in all POS systems and at minimum requires the skills below:  

• Strong verbal/written communication skills
• Strong Listening skills
• Sales and problem resolution
• Confidence with using multiple computer programs at once
• Strong concise data entry skills
• Ability to adjust to change including servicing pace
• Dynamic ability to multi-task

Job Responsibility

Support:

The Customer Care team supports the entire portfolio of the Advance America Businesses.  The CCA (Customer Care agent) will follow processes and procedures to remain compliant while supporting the company. This includes:

• Ability to listen and discern a customer’s needs or identify an issue and resolve.
• Ability to follow direction/procedures.
• Maintaining professional attitude and behavior while communicating with customers and co-workers.
• Ability to accurately type and input necessary data with precision.
• Ability to work from home with no distractions including TV, Children, Pets etc.
• Ability to consistently maintain connectivity through company VPN through Wi-Fi connectivity.
• Ability to work with multitude of computer applications/programs to assess information and resolve issues.
• Ability to work flexible hours during the week which include M-F evenings to 9:00pm EST. and all-day Saturday 9:00am – 6:00pm EST on a rotating schedule.

Influence and Manage Verbal Communication:  

• Utilize effective professional approaches when handling special telephone tasks such as: transfers, payments, call backs, holds, interruptions, system failures and unintentional disconnects.