Senior Manager, Study Delivery Resource Management (SDRM)

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager, Study Delivery Resource Management (SDRM)

What you will do

In this vital role, you will provide strategic oversight for resource planning and allocation across global clinical programs and countries, ensuring alignment with portfolio priorities, business objectives, and operational capacity. You will act as a senior leadership partner to key GDO functions and may serve as the single point of accountability for oversight of a Full-Service Provider (FSP).

Resource Forecasting & Analysis ​

• Lead the development of accurate, forward-looking resource forecasts & hiring plans at the program, study, and country levels, ensuring alignment with portfolio priorities and delivery timelines.​

• Analyze historical and real-time data to identify trends, anticipate capacity gaps, and identify opportunities & mitigations.​

• Leverage AI, predictive analytics, and advanced modelling tools to improve forecast speed & precision ​

• Synthesize complex analysis into concise, actionable insights for senior leadership, framing recommendations within the broader strategic and operational context.​

Resource Allocation​

• Serve as the single point of accountability for ensuring consistent, equitable, and strategically aligned resource allocation decisions across multiple programs and geographies.​

• Proactively identify, manage & communicate resourcing risks.​

• Provide clear context and rationale for allocation decisions, maintaining transparency and trust with stakeholders.​

• Partner with SDRM managers to horizon-scan for future resource challenges and develop proactive mitigation strategies.​

• Lead the resolution of complex or sensitive allocation scenarios diplomatically, ensuring alignment with corporate priorities.​

Recruitment Strategy & Workforce Planning​

• Develop, own and oversee hiring plans in partnership with HR and GDO SPOs, ensuring recruitment aligns with forecasted demand at the program and country levels.​

• Use data-driven insights to influence workforce planning decisions, succession planning, and skills development strategies.​

FSP Oversight & Strategic Collaboration​

• Provide leadership oversight for the FSP engagement model, ensuring contractual and operational commitments are met.​

• Oversee the Work Request Form processes and quality oversight activities.​

• Facilitate strategic FSP Functional Management Team (FMT) meetings, using performance data and quality checks to guide decision-making.​

Stakeholder Engagement & Relationship Management ​

• Act as the trusted liaison to functional leadership, program partners, and country resource points of contact.​

• Build and maintain strong, collaborative relationships with senior stakeholders to align on priorities, anticipate needs, and manage interdependencies.​

• Foster a culture of open communication, trust, and shared accountability between internal teams and FSP partners.​

Process Improvement ​

• Lead cross-functional process improvement initiatives to build efficiency and enhance decision-making quality.​

• Integrate AI-driven solutions and automation into core SDRM processes for efficiency and scalability.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The candidate we seek is an individual with the following qualifications.