Veterinary Client Service Representative, PERC

Do you thrive in a fast-paced team atmosphere and enjoy providing compassionate care to others? If so, Pet Emergency & Referral Center is looking to add YOU to their Client Service team!

Salary: $19.00 - $21.00 per hour based on experience

Schedule: We are a busy 24-hour emergency and specialty hospital.  Hours and days of the week will vary between 6am-3pm and 9am-6pm, four 9 hour shifts per week. Holidays and weekends are required.  Weekly shifts will be between 3-5 days per week, not to exceed 40 hours.  

Benefits:

• 401(k) with employer match
• Medical/Dental/Vision Insurance plans
• STD/LTD/Life Insurances plans
• Employee Pet discount (Very generous)
• Paid time off
• Parental leave
• Referral program
• Employee Assistance Program
• And more!

PERC in Palm Beach Gardens, Florida is a busy and growing 24-hour Emergency and Specialty hospital offering a fast-paced work environment. The Emergency service is staffed by seasoned Veterinarians to provide high quality medical care to our patients around the clock, while working within a culture of true teamwork and collaboration with the Specialty departments, who offer referral and continued care for critically ill patients.

We work hard to support a learning environment where everyone is encouraged to ask questions and learn from co-workers, clinicians, and specialists. Our team thrives in a fast-paced environment, allowing you to stay busy, excel at your duties, and making it an exciting place to be. We foster an environment where all our team members are utilized to their fullest ability and encouraged to continue their professional development.

As a Client Service Representative, your responsibilities will include but not be limited to:

• Promoting and maintaining exceptional customer service.
• Handling busy, multi-line phone system.
• Scheduling appointments for all departments.
• Act as a point of contact with referral hospitals to ensure all patient records are sent and received appropriately.
• Check clients in and out.
• Act as a liaison between clients and clinical staff, ensuring clear and concise communication.
• Support clients through difficult and emotional processes by maintaining professionalism and displaying empathy in all interactions.
• And more...

About You:

• 2+ years of Veterinary Customer Service or Hospitality Experience
• Demonstrated professionalism in all interactions and transactions, and experience with de-escalation of difficult and stressful client or employee situations in a respectful and professional manner. Ability to promote effective communication between the CSR team, doctors and technical staff.
• Proficient in using computer and phone technology to manage appointments, records, and client communications efficiently.
• Ability to be flexible and adjust to a consistently changing environment, with a desire to grow and adapt within the hospital and professional field.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

For more information about our hospital, please visit our Pet Emergency and Referral Center homepage. 

https://www.petemergencyandreferralcenter.com/

Palm Beach Gardens, FL 

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for you