Network/ Customer Analyst

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. 

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

As a Network/ Customer Analyst, you are responsible for providing support with data driven analytics and research that drives profitable growth of Paymode-X.  The analyst provides data to help the broader Paymode-X team develop best practice processes for vendor enrollment campaigns, pricings and database imports. Daily tasks may include, but are not limited to, accountability for accuracy in validating information, meeting critical deadlines, and other necessary services to ensure a high level of data accuracy and customer satisfaction.  Individuals are encouraged to think creatively, identify and address nuances, and make routine decisions.  This is a great opportunity within a growing area of our business!

How you’ll contribute:

• Provides support with Paymode-X pricing requests received from the Bottomline sales team and channel partners
• Tracks and performs vendor analysis for potential Paymode-X customers
• Completes business analysis, manages customer data exchange and vendor list management through communication with multiple teams
• Assists in developing and documenting new/modified processes and standards as the business and products evolve
• Provides planning and follow-up with external and internal resources pre/post implementation
• Reviews data to identify trends and opportunities within the network to drive revenue
• Works collaboratively with internal teams to determine successful campaigning process
• Ability to work in a fast-paced team environment while balancing multiple priorities

What will make you successful:

• Excellent attention to detail, organizational, and problem-solving skills
• Proficient with Excel
• Balance multiple priorities
• The ability to work independently as well as part of the team
• Demonstrate client focus
• Self-starter
• Excellent written and oral communication, and interpersonal skills
• 1+ year of experience in a research/analyst role is preferred

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

 

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.